Practice Free ISO-IEC 20000 Foundation Exam Online Questions
Question #11
To which other process is service design and transition most related?
- A . Continual improvement
- B . Change management
- C . Incident management
- D . Asset management
Correct Answer: B
Question #12
Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?
- A . A contract agreed with the service provider organization
- B . A contract agreed with the customers
- C . A list of service level targets agreed with the customers
- D . A list of service level targets agreed with the service provider organization
Correct Answer: A
Question #13
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?
- A . Top management
- B . A consultancy organization
- C . Any process owner
- D . The Registered Certification Body
Correct Answer: A
Question #14
Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?
- A . Internal audit
- B . Recertificat ion audit
- C . Surveillance audit
- D . Gap analysis audit
Correct Answer: C
Question #15
ISO/IEC 20000-1 can be applicable to a service provider:
- A . Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements
- B . Only if its suppliers haven’t demonstrated conformity to ISO/IEC 20000 requirements
- C . Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements
- D . Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements
Correct Answer: D
Question #16
Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.
- A . name of the organization
- B . names of suppliers involved in
- C . number of resources required for
- D . service management processes used for
Correct Answer: A
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