Practice Free Certified Sales Cloud Consultant Exam Online Questions
Cloud Kicks wants to improve its Return On investment (ROI) by creating intelligent processes built on trusted, targeted data .
What are two justifications for using third-party data enrichment tools? Choose 2 answers
- A . To monitor customers’ and prospects’ NPS score with their customers
- B . To create customer segment with personas and scoring
- C . To survey prospects on post-purchase of competitors’ products
- D . To enrich customer data signaling intent to purchase
A sales manager at Cloud Kicks is reviewing teams opportunities in the forecast tab. The sales manager wants to split an opportunity with two sales representatives in different regions .
Which three actions should the Consultant recommend to meet these requirements? Choose 3 answers
- A . Enable Opportunity Splits.
- B . Create a custom Opportunity currency field.
- C . Enable Overlay Splits
- D . Enable Opportunity Teams.
- E . Create custom Product Families.
- F . Create Revenue Split Types.
When an Opportunity Stage is marked as Closed Won, Cloud Kicks wants an email to be sent to a team of Executives. This email should include details about the Opportunity along with the related Opportunity Products and Account .
Which solution should the Consultant recommend to active this requirement?
- A . Use Workflow rules and HTML Email Templates
- B . Develop an Inbound Email Service
- C . Use Process Builder and HTML Email Templates
- D . Develop a custom Apex Trigger that uses custom email messaging
Sales management at Northern Trail Outfitters (NTO) would like to track the following information:
• Number of open opportunities in the current quarter by sales representative
• Number of closed opportunities in the last quarter by sales representatives.
What should a consultant recommend to meet these requirements?
- A . Create an analytic snapshot
- B . Create a dynamic dashboard
- C . Create a summary report with cross filters
- D . Create a joined report
Cloud Kiks wants to implement a methodology to determine which current Leads have the most in common with Leads that have successfully has been converted in the past.
How Cloud Kicks support this requirement?
- A . Create a Lead Rollup Summary Field.
- B . Use Einstein Lead Scoring.
- C . Use Lead Conversion Reporting.
- D . Create a joined report.
The Cloud Kicks sales manager wants to deploy dynamic dashboards to show sales effectiveness in areas that sales members operate and manage.
Which two considerations should the consultant advise the sales manager about dynamic dashboards?
Choose 2 answers
- A . Dynamic dashboards allow al! users to view data as any user.
- B . Dynamic dashboards must be manually refreshed.
- C . Dynamic dashboards require users to follow each component
- D . Dynamic dashboards must be saved In public or shared folders.
Northern Trail Outfitters uses a third-party application for credit ratings. An external web-based credit application has to be launched from a customer’s account record in salesforce. The application uses a credit ID on the account object .
What should be created to meet this requirement?
- A . A workflow rule to launch the product fulfilment application and pass the credit ID
- B . A custom credit ID field as an external ID on the account to launch the credit application and pass the credit ID
- C . A formula field that uses the hyperlink function to launch the credit application and pass
the credit ID - D . A custom button that calls an Apex trigger to launch the credit application and pass the credit ID
Northern Trail Outfitters (NTO) wants controlled access for its users allowing them to see all accounts, but only make changes to the accounts they own and the contacts within those accounts .
How should NTO set its default access for accounts and contacts
- A . Set accounts to public read-only and contacts to controlled by parents
- B . Set accounts to public read-only and contacts to private
- C . Set accounts to private and contacts to private
- D . Set accounts to private and contacts to controlled by parents
A Cloud Kicks syncs with a distributor partner’s external system that ships the "Shoe of the Month" club to all Cloud Kicks’ monthly subscribers. The VP Of Delivery wants to get notifications when machines that fold the boxes are malfunctioning, so that they can preemptively communicate to subscribers that the shipment may be delayed .
What should the Consultant recommend?
- A . Platform Events
- B . Salesforce-to- Salesforce
- C . Salesforce Connect
- D . Workflow rules with email alerts
Cloud Kicks wants to allow a single view of Contacts that belong to the same Account Hierarchy chain .
How should the Consultant meet this requirement?
- A . Navigate to the default Contact Hierarchy Lightning Component on the parent Account.
- B . Create a report to display all related Contacts
- C . Navigate to the Account hierarchy page to view all related Contacts
- D . Enable the View All Child Contacts feature