Practice Free Certified Sales Cloud Consultant Exam Online Questions
Northern Trail Outfitters plans to integrate with Salesforce and track product shipments from each customers. The tracking information is currently available in a back-end system .
Which set of objects are important for this integration?
- A . Opportunity, opportunity product, custom object shipment status.
- B . Lead, opportunity, product, custom object Cshipment status.
- C . Lead, account, opportunity product, custom object Cshipment status.
- D . Opportunity, opportunity product, campaign, custom object Cshipment status.
Northern Trail Outfitters (NTO) wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team .
What solution should the consultant recommend?
- A . Customer Community
- B . Force.com Sites
- C . Salesforce1 Sites
- D . Site.com
Cloud Kicks has many customers that regularly renew their "shoe of the month" club membership. The sales representatives use an Account type called "shoe of the month" club for these customers. Sales management wants to use Salesforce to automate repeat opportunities .
What should a Consultant. recommend to meet this requirement?
- A . Develop a lightning Component to set an Opportunity revenue schedule that automatically sets up a new Opportunity for renewal customers when it reaches the closed/won stage.
- B . Develop an Apex trigger for renewal customers that inserts a copy of an Opportunity for the sales representative when it reaches the closed/won stage.
- C . Configure a Process Builder process for renewal customers that sends a reminder task to the sales representative to create a new Opportunity when it reaches the closed/won stage.
- D . Configure a workflow rule for renewal customers that inserts a copy of an Opportunity for the sales representative when it reaches the closed/won stage.
On larger opportunity, multiple sale, representative at Universal Container, collaborate on a single Opportunity to complete the sale. Revenue for the Opportunity « divided among sales representatives. Additionally, technical sale, managers receive a percentage of the sales credit.
How should the consultant meet this business requirement?
- A . Create a formula field on the Opportunity to track revenue attributed to technical sales managers.
- B . Enable Opportunity Teams and ask opportunity owners to add a sales team.
- C . Use adjustments In Collaborative Forecasting to track the appropriate revenue for each Opportunity.
- D . Enable Opportunity splits, enable revenue splits for sales representatives, and overly splits for technical. sales managers.
Northern Trail Outfitters (NTO) supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle .
Which solution should a consultant recommend to meet these business requirements?
- A . Create different record types and sales processes for each line of business, and assign different sales processes to each page layout
- B . Create different record types and sales processes for each line of business and assign different stages to each page layout.
- C . Create different record types and sales processes for each line of business, and assign different page layouts to each record type.
- D . Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.
Up to this point, two sales reps have had separate Accounts and Opportunities. Sales rep A wants to Include sales rep B in a few Opportunities on one Account .
Which two things will happen if Account Teams are enabled and used for this Account? Choose 2 answers
- A . Rep A can let rep B view one of the Opportunities on the Account.
- B . Rep A can let rep B edit all Opportunities on the Account
- C . Rep A can let rep B view the Account but keep private Contacts.
- D . Rep A can let rep B view the Account but keep private Activities.
Northern Trail Outfitters is migrating from its legacy campaign and email management system to Salesforce and wants to ensure that its email templates are retained .
What should be recommended for a successful migration?
- A . Enable Email to salesforce before sending email templates to salesforce
- B . Manually recreate the email and mail merge templates in salesforce
- C . Enable Email-to-case and use Import Wizard.
- D . Create an email template change set or use the Lightning Platform.
The Cloud Kicks global sales team has asked for a simpler way to view and manage its Opportunity pipeline. The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The account executive has suggested using the Kanban view .
What are three considerations? Choose 3 answers
- A . The Kanban view can show rollup summaries for currency fields.
- B . The Kanban view can summarize records by currency fields.
- C . The Kanban view displays amounts in the user’s currency.
- D . The Kanban view can display a maximum of 200 records.
- E . The Kanban cards display up to 10 fields
Cloud Kicks wants to integrate back-end systems with Salesforce. The track the "Shoe of the Month" product shipments to each customer and the associated tracking information is stored in a back-end tracking system .
Which set of this integration?
- A . Custom object "Status," Opportunity, Product
- B . Custom Lightning Component, opportunity, Lead, Product
- C . Custom object "Status," Opportunity line Item, Product
- D . Custom Lightning Component, Opportunity, Product
- E . Custom object "Status," Opportunity, Lead, Account, Product
Northern Trail Outfitters (NTO) wants to boost the importance of its sales stages and their role in NTO’s sales methodology; they also want to enhance the precision of their sales forecast .
How should the steps in the sales process be mapped so NTO’s requirements are met?
- A . Map sales probability values to forecast categories; assign sales stages accurate percentages
- B . Map opportunity stages to forecast categories; assign accurate probability to each stage.
- C . Map appropriate sales stage to opportunity stage; assign accurate forecast probability
- D . Map forecast probability to opportunity probability; assign appropriate sales stage