Practice Free Certified Sales Cloud Consultant Exam Online Questions
Cloud Kicks has enabled multi-Currency in its organization. All the rates are set.
What will happen if the exchange rates are adjusted?
- A . All newly closed opportunities will use the new conversion rate.
- B . Opportunities created this month will use the new conversion rate and old opportunities will remain the same.
- C . New opportunities will use the new conversion rate and old opportunities will remain the same.
- D . All opportunities with conversion rates will use the new rate.
C
Explanation:
When you adjust the exchange rates in a multi-currency org, the new rates only apply to new opportunities that are created or updated after the change. The old opportunities will retain the conversion rate that was in effect when they were last modified. This can help you preserve historical data and avoid recalculating closed opportunities .
Verified Reference:
https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 14)
https://help.salesforce.com/s/articleView?id=sf.admin_currency.htm&type=5
Cloud Kicks (CK) has recently implemented Sales Cloud. CK wants to be able to forecast the number of shoes it sells to better coordinate with the logistics department to fulfill orders.
Which three options should a consultant recommend CK implement to accomplish this? Choose 3 answers
- A . Opportunity Quantity
- B . Collaborative Forecasts
- C . Forecast Types
- D . A custom field
- E . Product Revenue Schedules
Cloud Kicks (CK) has just started selling its products internationally. Management wants Salesforce Opportunities and forecasting to reflect the respective currency of CK’s prospects which include the U.S. dollar, euro, British pound, and Japanese yen.
In which two ways will this impact the existing CK price book? Choose 2 answers
- A . Each user can select their personal currency.
- B . Opportunities to multinationals can induce more than one currency.
- C . Each currency requires its own custom price book
- D . Every currency price needs to be added to all of the products in the standard price book.
BC
Explanation:
According to the Salesforce Sales Cloud Consultant Study Guide, in order to support multiple currencies in Salesforce Opportunities and forecasting, each currency requires its own custom price book. It is not necessary for each user to select their personal currency or for every currency price to be added to all of the products in the standard price book.
Cloud Kicks’ (CK) marketing department is migrating from its email campaign and management system to Salesforce. The marketing admin wants to ensure that CK’s email templates are retained.
Which two solutions should a consultant recommend for a successful migration? Choose 2 answers
- A . Import email templates with the Data Loader.
- B . Manually recreate the email and mail merge templates in Salesforce.27.
- C . Create an Email template change set or use the Lightning Platform.
- D . Enable Email Import and use the Import Wizard
The sales director at Cloud Kicks wants to prevent users from viewing each other’s Opportunities but wants them to check to see that the Account already exists prior to creating a new Account.
Which organization-wide default should the consultant recommend?
- A . Set Account to Public Read Only and use a criteria-based sharing rule on Opportunity.
- B . Set Account and Opportunity to Public Read Only.
- C . Set Account to Public Read Only, and Opportunity to Private.
- D . Set Account and Opportunity to Private.
Cloud Kicks has a requirement to measure end user adoption and data quality in Salesforce.
Which solution should the consultant recommend?
- A . Einstein Conversation Insight-;
- B . tableau custom dashboard
- C . Adoption and Data Quality Dashboards Pack
- D . Salesforce Surveys
Universal Containers is analyzing data to identify gaps and wants to know which Accounts with open Opportunities are missing Contacts.
Which feature should a consultant recommend building this report?
- A . Custom report type
- B . Joined report
- C . Custom filter
- D . Cross filter
D
Explanation:
This answer will allow CK to build a report that shows Accounts with open Opportunities that are missing Contacts, by using a cross filter to filter Accounts by related objects. A cross filter can show records that have or do not have related records, such as Accounts without Contacts. Official
Reference: [Cross Filters]
Universal Containers (UC) wants to make it easier for sales reps to log their customer interactions, such as emails and events, directly from their email and calender applications. UC wants to report on these activities in Salesforce.
Which two actions should the consultant recommend? Choose 2 answers
- A . Implement Inbox to sync Outlook or Gmail calender events.
- B . Log emails with records in Salesforce from Outlook or Gmail.
A, B
Explanation:
Inbox is a suite of email productivity tools that integrates Salesforce with Outlook or Gmail. With Inbox, sales reps can sync their calender events between Salesforce and their email application, and log emails with related records in Salesforce without leaving their inbox. This way, they can easily track their customer interactions and report on them in Salesforce.
The project is almost finished, and now it’s time to test the changes and updates that have been made before go-five. Cloud Kicks does not have a Partial or Full Sandbox.
How should the consultant recommend testing be conducted?
- A . Create a new Sandbox, populate it with data, and ask volunteers to test it with use cases.
- B . Create test Accounts and Opportunities in Production and ask volunteers to test it with use cases.
- C . Create a new Developer Edition org, populate it with data, and ask volunteers to test it with use cases.
- D . Create a new Sandbox and ask volunteers to test it with use cases.
A
Explanation:
To test the changes and updates before go-live, the consultant should recommend creating a new Sandbox, populating it with data, and asking volunteers to test it with use cases. A Sandbox is a copy of the production org that can be used for development, testing, and training purposes. A Sandbox allows the consultant to test the changes in a safe and isolated environment without affecting the live data and users. A Sandbox can also be refreshed to get the latest data and metadata from the production org.
Universal Containers is creating a new program to allow customers to pay for large orders over the course of 1 to 3 years in monthly instalments beginning in the month the products are sold. The admin needs to configure Sales Cloud to accommodate the new pricing terms and to help the finance department forecast easily.
What should the consultant recommend meeting the requirement?
- A . Use Revenue Schedules to capture instalment payment plan details for each Product.
- B . Create a Process Builder to create an Order for each instalment payment.
- C . Add a custom field to the Quotes object to capture the number of instalments.
- D . Set the default quantities to 12, 24, and 36 in a new Price Book for instalment sales.
A
Explanation:
Revenue Schedules allow you to recognize revenue from a product over a period of time, rather than at the time of sale. You can create revenue schedules for products that are paid in instalments, and specify the amount and date of each instalment. This can help the finance department forecast the revenue more accurately and easily.
Verified Reference:
https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 15)
https://help.salesforce.com/s/articleView?id=sf.forecasts3_revenue_schedule.htm&type=5