Practice Free Certified Sales Cloud Consultant Exam Online Questions
Northern Trail Outfitters (NTO) has launched an initiative to increase the number of leads being qualified each week, the number of activities being created for each opportunity, and the opportunity win rate. The Vice President (VP) of Sales would like to receive a daily update on the progress being made towards these goals .
What solution should a consultant recommend to accomplish this?
- A . Build three reports for the lead, activity, and opportunity information; add them to a dashboard to be emailed daily to the VP of Sales.
- B . Build a custom report type to display lead, activity, and opportunity information; have the VP of Sales follow the report on Chatter.
- C . Build a joined report to show the lead, Activity and Opportunity information, scheduled it to email daily to VP of sales.
- D . Build three reports for the lead, activity, and opportunity information; have them automatically refreshed daily.
Northern Trail Outfitters (NTO) wants to increase the productivity of its sales representatives .
How can work.com be used to meet this requirement? Choose 2 answers
- A . Coaching statistics can be linked to reports
- B . Feedback can be requested for the entire sales team
- C . Feedback can be given publicly or privately.
- D . Coaching goals can be linked to reports
Universal Containers (UC) wants to make It eas.er for sales reps to log their customer interactions, _ and events, directly from their email and calendar applications. UC wants to report on these activates Salesforce.
What are two capabilities of Outlook and Gmail Integration tools? Choose 2 answers
- A . Sync non-recurring events between Microsoft or Google Calendar and Salesforce.
- B . Associate emails with records in Salesforce from Outlook or Gmail.
- C . Report on contact data as it exists In Outlook or Gmail.
- D . Sync recurring events created in the Salesforce mobile app with Microsoft or Google Calendar.
Northern Trail Outfitters has a lead qualification team that does the following:
• Qualifies opportunities
• Converts lead into opportunities During lead conversion, the new opportunity must be assigned to the account owner .
What should be created in order to meet this requirement?
- A . A workflow on the opportunity
- B . An assignment rule on the account
- C . A trigger on the opportunity
- D . An assignment rule on the opportunity
Northern Trail Outfitters uses Products in Salesforce and has a private security model .
What should a consultant recommend to allow product management employees the ability to track the performance of a newly launched products if they do NOT have access to all opportunities?
- A . Create a trigger to add the product management team to the sales team of the relevant opportunities
- B . Create a criteria based sharing rule to add the product management team to relevant opportunities.
- C . Create a trigger to set the product manager as owner for opportunity on the new product.
- D . Create a new product and add it to the price book with the product manager as the owner
The Salesforce administrator for Cloud Kicks needs to set sales quotas for all sales representatives .
Which three solutions should the Consultant consider? Choose 3 answers
- A . Use the API
- B . Enable Forecast Quotas from Setup.
- C . Add a record to the quota object.
- D . Update the sales quota field from the opportunity record.
- E . Use Data Loader
- F . Add a record to the Quotas related list from the user record.
Cloud Kicks acquired a shoe distribution company. The VP of Technology wants to migrate all the sales data into Cloud Kicks’ Salesforce instance .
Which data migration sequence should the Consultant recommend for the objects?
- A . Users, Products, Currency, Price Books, Quotes, Quote Line Items, Accounts, Opportunities, Opportunity Line Item
- B . Products, Price Books, Users, contacts, Accounts, Opportunities, Opportunity Line items, Quotes, Quote Line items
- C . Products, Price Books, Users, Opportunities, Opportunity Line Items, Quotes, Quote Line items, Accounts, Contacts
- D . Users, Products, Price Books, Accounts, Contacts, Opportunities, Opportunity Line Items, Quotes, Quote Line items
Northern Trail Outfitters (NTO) is a large insurance company with a customer base that includes both individual consumers and businesses. The company has implemented Person Accounts in Salesforce. It has a custom object for policies that needs to relate to both Person Accounts and Business Accounts .
What is the minimum configuration on the policy custom object needed to meet this requirement?
- A . Create a custom contact lookup field
- B . Create a contact lookup field and an account lookup field
- C . Create a master-detail account relationship
- D . Create a master-detail contact relationship
During the Cloud Deploy phase, end users are complaining that they have a new system to log into, and it’s holding up training .
What is the likely cause of these complaints?
- A . Cloud Kicks did not gain buy-in during the Analyze phase and the did not build buzz during the Build and Validate phase.
- B . Cloud Kicks did not gain buy-in during the Design phase the solution was not designed.
- C . A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase.
- D . A training plan was not made during the Validate phase and buzz was not during the Design and Validate phase.
Northern Trail Outfitters (NTO) has automated the process of creating new account records in salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. NTO is now seeing performance issues when it makes any changes to account sharing rules .
What can NTO do to address the issue without changing its integration?
- A . Ensure that the generic user has not been assigned a role.
- B . Contact salesforce support to add an index to the account object.
- C . Set the organization wide defaults for accounts to public read/write.
- D . Ensure that the generic user has the Modify All Data permission.