Practice Free Certified Sales Cloud Consultant Exam Online Questions
A salesperson at Northern Trail Outfitters (NTO) cannot view a contact’s information from social profiles. NTO has Social Accounts and Contacts turned on its account .
Why is the salesperson unable to access the information?
- A . The information shown is based on the sales representative’s social connection with contact
- B . The fields configured by Universal Containers’ administrator on the contact page layout are missing
- C . The link to the Facebook profile is NOT configured with administrator password to access detailed information
- D . Universal Containers must install and APP Exchange package to access public profile information for its users
Cloud Kicks channel partners for selling and servicing its "Shoe of the Month" club. As the number of Leads has increased, Cloud Kicks has seen a decrease in partner satisfaction regarding the quality of Leads, and a noticeable decrease in the Lead conversion rate .
What can be done to increase partner satisfaction with the Leads being shared?
- A . Configure a custom lead score field to assess Lead quality, then assign the Leads that exceed this score to partners.
- B . Configure a cross-object validation rule to ensure that all fields on the Lead record are populated with data.
- C . Utilize the Partner Lead Validator to populate a Lead score and assign to a partner channel queue.
- D . Configure Einstein Insights prior to Leads routing to the partner channel.
- E . Utilize the Lead score on the Find Duplicate button, and then assign the Leads with a score in the high category.
Northern Trail Outfitters (NTO) wants to launch an email campaign for its new winter gear. The NTO sales representative will review the response to the campaign and determine who the decision makers are prior to the beginning the sales process with each respondent .
What set of steps should the consultant recommend for NTO?
- A . Create a campaign, associate the leads to the campaign, and qualify the respondents.
- B . Create a campaign, qualify the respondents, and create accounts and contacts
- C . Create both account and contact records, then associate the contacts to the campaign
- D . Create leads, convert them to opportunities, and qualify the respondents on the opportunities
Northern Trail Outfitters (NTO) has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and would like to receive email notifications when key opportunity fields are changed (e.g., amount or sales stage). However, individuals would like to control the frequency of their email notifications .
Which solution should a consultant recommend for this scenario?
- A . Configure the opportunity teams for opportunities so that only interested sales users are receiving notifications.
- B . Configure Chatter and its related notification settings to provide relevant updates to interested sales managers.
- C . Define a workflow rule and email task that is triggered when key fields are updated to new values.
- D . Configure the individual Salesforce for Outlook email settings to control notification frequency.
Northern Trail Outfitters (NTO) sells two product lines that each use a distinct selling methodology. Additionally each product line captures different information that is used to sell the products .
What should a consultant recommend to support selling the two product lines?
- A . Create two sales processes and two page layouts, assign them to two different opportunity record types for each product line
- B . Create two page layouts and two sales processes, assign them to the respective product lines to collect relevant information.
- C . Create one page layout, two sales processes, and validation rules to capture relevant opportunity information
- D . Create two page layouts, one opportunity record type, and one workflow rule to assign the correct page layout to the record type.
A Consultant arrives for a requirements workshop, but key resources are absent .
What is the likely reason the key resources are absent?
- A . The proper roles, resources, and risks were not identified
- B . The resources were not on the Project Kick-off
- C . The purpose and scope were not defined
- D . The project plan did not receive sign-off
How is the campaign influence for opportunities impacted when a contact is associated to an opportunity in a contact role, if the influence timeframe for a campaign is 60 days?
- A . Campaigns in which a contact became a member within the last 60 days will be added to the campaign influence report.
- B . All campaigns created within the last 60 days will be added to the campaign influence related list.
- C . All contacts associated with campaigns will be added to the campaign influence related list.
- D . Sales reps can choose which campaigns created within the last 60 days should be added to the campaign influence related list.
What are the benefits of enabling territory management? Choose 3 answers
- A . Ability to generate account sharing rule based on territory membership
- B . Ability to expand private sharing model using account criteria
- C . Support to complex and frequently changing sales organization
- D . Support for multiple forecast per user based on territory membership
- E . Ability to include opportunity in more than one record.
Northern Trail Outfitter’s partners need the new quoting functionality that was recently implemented for sales representatives.
What should be recommended?
- A . Update the partner sales process to include stages for managing and submitting partner quotes.
- B . Grant partner access to quotes and add the quotes related list to the partner opportunity page layouts.
- C . Create a custom quote object to capture partner quotes on opportunities separate from non-partner quotes.
- D . Enable quotes and content in the partner portal to allow partners to store their PDF quotes.
Northern Trail Outfitters (NTO) wants the ability to share documents related to an opportunity, such as contracts and proposals, with the field sales team. NTO currently has a private sharing model .
How should the documents be shared efficiently and securely?
- A . Uploaded to Salesforce Files and shared with the field sales organization
- B . Emailed to the sales team on opportunity record
- C . Uploaded to a library that is shared with the field sales organization
- D . Uploaded to Salesforce Files from the opportunity record