Practice Free CBAP Exam Online Questions
Paul is the business analyst for his organization. He is examining a single solution to determine if the solution he and his team have identified carries enough business value to justify its implementation.
What business analysis process is Paul performing in this scenario?
- A . Define transition requirements
- B . Assess proposed solution
- C . Assess organizational readiness
- D . Allocate requirements
The project manager wants to have the requirements analysis phase approved and asks the business analyst (BA) if this is possible. The BA wants to ensure that the requirements package <s complete poor to closing the analysis phase .
What would help the 8A expedite the approval process for the analysis phase?
- A . Solution functional capabilities
- B . Business analysis approach
- C . Solution performance measures
- D . Business analysis information architecture
A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.
The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.
The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.
The sites Features were as follows:
* Improvements to the search engine to all customers to search for articles, tools and services on the site
* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.
* A promotion feature – where Risk preventing Articles, and tools on the site are marketed toward a customer.
* A profile section allowing for Customer Name, Address and contact Phone number.
Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.
Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer’s perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.
The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer’s industry to be sorted at the top giving the customer a more personalized experience.
What type of recommendation has the BA made to the business sponsor?
- A . Perform organizational change
- B . Identify additional capabilities
- C . Reduce complexity of interfaces
- D . Retire the solution
A business analyst (BA) has been writing requirements for a project that has several stakeholders with varying levels of product expertise.
What must the BA take into consideration to meet stakeholder perspectives?
- A . The competency of individual stakeholders
- B . The format of the requirements
- C . The types of diagrams produced
- D . The level of decomposition needed
D
Explanation:
Reference: IIBA BABOKv3 (40, functional decomposition)
A business analyst (BA) has been writing requirements for a project that has several stakeholders with varying levels of product expertise.
What must the BA take into consideration to meet stakeholder perspectives?
- A . The competency of individual stakeholders
- B . The format of the requirements
- C . The types of diagrams produced
- D . The level of decomposition needed
D
Explanation:
Reference: IIBA BABOKv3 (40, functional decomposition)
Henry is the business analyst for his organization and is completing the conduct elicitation activity. Part of this activity is to record the results of the requirements elicitation process.
All of the following are acceptable elements for requirements documentation except for which one?
- A . Text message sent via a secured mobile phone
- B . Written documents describing the outcomes
- C . Visual or audio recordings
- D . Whiteboards
The company’s mobile application platform must support real time integrate with the following third party systems:
A GPS System
B Postal Code Validation
What kind of relationship is used to describe the traceability between requirement 8 and the solutes artifacts that implement it?
- A . Satisfy
- B . Validate
- C . Depends
- D . Derive
Your organization is using a plan-driven approach to business analysis.
What must you do with all of the communication documents created as part of this high-priority project that you are serving as the business analyst for?
- A . All formal communication must be destroyed once the project is completed.
- B . All communications must be documented and passed onto the solution’s project manager for analysis and to serve as supporting detail.
- C . The communications management plan will dictate what will happen to the business analysis communications.
- D . All communications must be archived and will become part of the organizational process as sets.
Your organization is using a plan-driven approach to business analysis.
What must you do with all of the communication documents created as part of this high-priority project that you are serving as the business analyst for?
- A . All formal communication must be destroyed once the project is completed.
- B . All communications must be documented and passed onto the solution’s project manager for analysis and to serve as supporting detail.
- C . The communications management plan will dictate what will happen to the business analysis communications.
- D . All communications must be archived and will become part of the organizational process as sets.
An organization is trying to streamline its current processes to improve performance and reduce costs.
A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:
1: There are multiple teams to define systems, functionality, and content in many instances, multiple teams are defining the same functionalities while other functionalities are not being defined at all leading to unclear understanding of business requirements.
2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases; but does not adequately identify changes between versions and needs to be improved.
3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization.
What analysis approach must the BA use to determine changes required to address the training needs?
- A . Market
- B . Decision
- C . Root cause
- D . Future state