Practice Free BA-201 Exam Online Questions
The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team’s queues to monitor open cases.
Which user story meets this requirement?
- A . As a CRM manager, I need a record-triggered flow to view my team’s work queues so 1 can monitor their open tickets.
- B . As a CRM manager, I need to see my team’s work queues so I can monitor their open tickets.
- C . As a user, I need to see case queue to monitor my team’s work.
B
Explanation:
The user story that meets the requirement is “As a CRM manager, I need to see my team’s work queues so I can monitor their open tickets”. A user story is a statement that describes what a user or stakeholder needs or wants from a system or solution in order to achieve a specific goal or outcome. A user story follows the format “As a [role], I want to [action], so that I can [outcome]”. A user story helps to capture and communicate the business value and benefit of a requirement or feature. The user story that meets the requirement is “As a CRM manager, I need to see my team’s work queues so I can monitor their open tickets” because it specifies the role (CRM manager), the action (see my team’s work queues), and the outcome (monitor their open tickets). The other user stories are either too vague © or too specific (A) to meet the requirement.
Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requirements-management
Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate’s submission so I can manage the candidate’s application throughout the recruiting process."
What is one definition of done for this user story?
- A . The Candidate Status field can be updated.
- B . The acceptance criteria has been approved.
- C . The Candidate object has Edit access.
B
Explanation:
A definition of done is a set of criteria that determines when a user story is completed and ready for deployment. It typically includes technical, functional, and quality aspects of the user story, such as code quality, unit testing, documentation, performance, security, and usability. One possible definition of done for this user story is “The Candidate Status field can be updated.” This criterion checks if the functionality of updating the candidate’s submission progress is working as expected and meets the user’s need.
Reference: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/define-done
The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce.
How do end users participate as stakeholders in data Governance?
- A . They export their data back it up locally.
- B . They implement their data entry workarounds in the system.
- C . They provide valuable feedback on how they use data.
C
Explanation:
One way that end users participate as stakeholders in data governance is by providing valuable feedback on how they use data. Data governance is a set of policies and practices that ensure data quality, security, accessibility, usability, and compliance throughout an organization. End users are important stakeholders in data governance because they are the ones who create, consume, update, delete, or share data on a daily basis. End users can provide valuable feedback on how they use data
for their tasks or goals, what data they need or don’t need, what challenges or issues they face with data quality or availability, what suggestions they have for improving data processes or systems, etc.
A business analyst (BA) is preparing to demonstrate the functionality built by the development team over the last sprint to the client.
Which technique should the BA use to create a compelling demo?
- A . Functional – requirements, code/configuration, run as user
- B . Storytelling – hero, challenge, helper, victory
- C . STAR method – situation, task, action, result
B
Explanation:
In creating a compelling demo, the storytelling technique is highly effective. This approach involves framing the demo narrative around a hero (typically the end-user), presenting a challenge they face, introducing the solution (the Salesforce functionality) as the helper, and showcasing the victory, which is the successful resolution of the challenge through the implemented functionality. This technique engages the audience by making the demonstration relatable and showing the practical value of the solution in a real-world context. It emphasizes the impact of the features on the users’ daily tasks and how it addresses their specific needs.
Which of the salesforce app providers will be able to unlock a locked user with their phones?
- A . All of them.
- B . iOS (App Store)
- C . Only those that download the app from the App Exchange.
- D . Android (Google Play)
A
Explanation:
All of the salesforce app providers will be able to unlock a locked user with their phones. The Salesforce app is available for iOS (App Store), Android (Google Play), and Windows 10 devices, and it allows users to unlock themselves using biometric authentication or a verification code sent to their email or phone number.
Reference: https://help.salesforce.com/s/articleView?id=sf.mobile_app_unlock.htm&type=5
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?
- A . Identity Only
- B . Lightning Platform
- C . SSO License
- D . Salesforce License
A
Explanation:
Identity Only is the Salesforce standard license that can be given to someone who need access only identity services, such as single sign-on (SSO). Lightning Platform, SSO License, and Salesforce License are not valid standard licenses in Salesforce.
Reference: https://help.salesforce.com/s/articleView?id=sf.users_license_types_available.htm&type=5
During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.
Which location should the business analyst move this item to?
- A . Project plan
- B . Definition of done
- C . Pull request template
B
Explanation:
The business analyst should move this item to the definition of done. The definition of done is a set of criteria that must be met before a user story or sprint can be considered complete or ready for release. The definition of done helps to ensure quality, consistency, and transparency across the project team. The step “Code Review by Technical Architect” is not part of the acceptance criteria for a specific user story, but rather a general requirement that applies to all user stories or sprints.
Reference: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories
Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?
- A . Managed packages are easily customizable to meet CK’s exact requirements.
- B . Managed packages are updated automatically with each Salesforce Release.
- C . Each version of a managed package on the AppExchange undergoes a security review.
C
Explanation:
This answer states that each version of a managed package on the AppExchange undergoes a security review as a benefit of using a managed package versus an open source solution for implementing an event management system within Salesforce for Cloud Kicks. A managed package is a collection of application components that are developed, tested, and distributed by a provider as a single entity on the AppExchange. An open source solution is a software application that is developed, modified, and distributed by anyone who has access to its source code. A security review is a process that evaluates and verifies that an application meets the security standards and best practices of Salesforce. Each version of a managed package on the AppExchange undergoes a security review as a benefit of using a managed package versus an open source solution because it ensures that the application is safe, reliable, and trustworthy for Cloud Kicks.
Reference: https://trailhead.salesforce.com/en/content/learn/modules/appexchange_basics/appexchange_basics_intro
Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?
- A . User stories provide specific details about a product early in the development lifecycle.
- B . User stones decrease the need for collaboration within a product team throughout the project.
- C . User stones translate requirements in a way that shows a product’s value to the end user.
C
Explanation:
User stories are short descriptions of a feature or functionality from the perspective of an end user. They follow the format “As a <who>, I want <what>, so that <why>”. The who is the user role or persona who will benefit from the feature or functionality. The what is the feature or functionality that the user wants or needs. The why is the benefit or value that the user will get from the feature or functionality. User stories help translate requirements in a way that shows a product’s value to the end user and helps prioritize and validate them. User stories do not provide specific details about a product early in the development lifecycle because they are usually high-level and flexible. User stories do not decrease the need for collaboration within a product team throughout the project because they require constant communication and feedback among stakeholders, developers, and testers.
Reference: 1 https://parquet.dev/a-guide-to-salesforce-user-acceptance-testing/
The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO’s organization, using NTO’s documentation, the BA begins to understand NTO’s strategies but needs more information.
Which methodology should help the BA obtain the required information?
- A . V2MOM (Vision. Values, Methods, Obstacles, Measures)
- B . RACI (Responsible, Accountable, Consulted, Informed)
- C . SMART (Specific, Measurable, Achievable, Relevant, Time-bound)
A
Explanation:
This answer states that using V2MOM (Vision, Values, Methods, Obstacles, Measures) is the methodology that should help the BA obtain the required information for understanding NTO’s strategies after reviewing NTO’s documentation for obtaining alignment on goals and strategies across NTO’s organization using NTO’s documentation. V2MOM is a framework that helps an organization or a team to define and align their goals and strategies in a clear and concise way.
V2MOM stands for Vision, Values, Methods, Obstacles, and Measures. Vision is a statement that describes what the organization or the team wants to achieve. Values are the principles or beliefs that guide the actions and decisions of the organization or the team. Methods are the actions or steps that the organization or the team will take to accomplish the vision. Obstacles are the challenges or issues that the organization or the team will face or anticipate along the way. Measures are the metrics or indicators that the organization or the team will use to track their progress and success. Using V2MOM can help the BA obtain the required information for understanding NTO’s strategies by asking questions or seeking clarification on each of these elements from NTO’s documentation or stakeholders.
Reference: https://trailhead.salesforce.com/en/content/learn/modules/align-your-team-with-v2mom