Practice Free AP-211 Exam Online Questions
Question #21
Bloomington Caregivers want to offer its patients remote monitoring to bring data from patient devices into Health Cloud.
Which set of records should an administrator populate to implement this functionality?
- A . Units of Measure, Remote Monitoring Device Types, Care Observations, Code Sets
- B . Units of Measure, Code Sets, Remote Monitoring Device Types, Care Episodes
- C . Code Sets, Units of Measure, Care Metric Targets, Care Observations
- D . Code Sets, Biometrics, Care Observations, Chart Metrics
Correct Answer: A
A
Explanation:
In Salesforce Health Cloud, the Remote Monitoring capability enables healthcare providers to capture and analyze patient-generated health data (from devices such as glucose monitors, blood pressure cuffs, or fitness trackers).
To implement this functionality, the following records must be populated:
Units of Measure C Defines the measurement units (e.g., mmHg, bpm, mg/dL) for device readings.
Remote Monitoring Device Types C Represents the categories of patient devices (e.g., heart rate monitor, glucose meter).
Care Observations C Stores the actual readings (vital signs, measurements) coming from the devices.
Code Sets C Provides standardized medical coding (e.g., LOINC, SNOMED, ICD) for interoperability and classification of device data.
Together, these records form the Remote Monitoring data model.
Why not the others?
B. Units of Measure, Code Sets, Remote Monitoring Device Types, Care Episodes
Care Episodes are for tracking episodes of care, not device data.
C. Code Sets, Units of Measure, Care Metric Targets, Care Observations
Care Metric Targets are for goal setting, not required for capturing device data.
D. Code Sets, Biometrics, Care Observations, Chart Metrics
"Biometrics" and "Chart Metrics" are not the correct Health Cloud objects for Remote Monitoring; instead, Remote Monitoring Device Types + Care Observations are used.
Salesforce Health Cloud
Reference: Salesforce Health Cloud C Remote Patient Monitoring:
“Use Remote Monitoring Device Types, Units of Measure, Code Sets, and Care Observations to capture and store data from connected health devices.”
A
Explanation:
In Salesforce Health Cloud, the Remote Monitoring capability enables healthcare providers to capture and analyze patient-generated health data (from devices such as glucose monitors, blood pressure cuffs, or fitness trackers).
To implement this functionality, the following records must be populated:
Units of Measure C Defines the measurement units (e.g., mmHg, bpm, mg/dL) for device readings.
Remote Monitoring Device Types C Represents the categories of patient devices (e.g., heart rate monitor, glucose meter).
Care Observations C Stores the actual readings (vital signs, measurements) coming from the devices.
Code Sets C Provides standardized medical coding (e.g., LOINC, SNOMED, ICD) for interoperability and classification of device data.
Together, these records form the Remote Monitoring data model.
Why not the others?
B. Units of Measure, Code Sets, Remote Monitoring Device Types, Care Episodes
Care Episodes are for tracking episodes of care, not device data.
C. Code Sets, Units of Measure, Care Metric Targets, Care Observations
Care Metric Targets are for goal setting, not required for capturing device data.
D. Code Sets, Biometrics, Care Observations, Chart Metrics
"Biometrics" and "Chart Metrics" are not the correct Health Cloud objects for Remote Monitoring; instead, Remote Monitoring Device Types + Care Observations are used.
Salesforce Health Cloud
Reference: Salesforce Health Cloud C Remote Patient Monitoring:
“Use Remote Monitoring Device Types, Units of Measure, Code Sets, and Care Observations to capture and store data from connected health devices.”
Question #22
An administrator at Bloomington Caregivers has received a change request to alter the appearance of the timeline so that it displays vertically instead of horizontally.
Which step should the administrator take when implementing this change request?
- A . Enable Timeline in Salesforce Setup, then set the toggle for vertical orientation to true to set all timeline orientations as vertical.
- B . Find the Timeline View Configuration for each relevant timeline in the Health Cloud – Lightning Admin app and change the orientation to vertical.
- C . Enable Timeline in Salesforce Setup, then configure and activate new timeline and add to the relevant Lightning record
- D . Find the Timeline Orientation setting in Custom Metadata, which controls the orientation of all timelines, and change the value to vertical.
Correct Answer: B
Question #23
An external provider wants to get a patient’s allergy information from Bloomington Caregivers’ Health Cloud system.
Which Health Cloud API should a consultant recommend?
- A . Clinical Summary Healthcare API
- B . Q Interoperability API
- C . AllergyMedication API
- D . Patient Healthcare API
Correct Answer: B
B
Explanation:
Step-by-Step Explanation:
Requirement:
External provider needs access to patient allergy information.
Interoperability API:
Salesforce Health Cloud provides FHIR-based Interoperability APIs that expose clinical data, including AllergyIntolerance resources.
“Use the Health Cloud Interoperability API (FHIR R4) to retrieve AllergyIntolerance resources and other clinical data for a patient.”
― Health Cloud Interoperability API Guide Other Options:
Clinical Summary Healthcare API: Provides a summary but not structured, granular allergy data.
AllergyMedication API: Not a standard Salesforce API.
Patient Healthcare API: Broader resource, but allergies specifically are available through the Interoperability API.
Reference: Health Cloud Interoperability API Guide
B
Explanation:
Step-by-Step Explanation:
Requirement:
External provider needs access to patient allergy information.
Interoperability API:
Salesforce Health Cloud provides FHIR-based Interoperability APIs that expose clinical data, including AllergyIntolerance resources.
“Use the Health Cloud Interoperability API (FHIR R4) to retrieve AllergyIntolerance resources and other clinical data for a patient.”
― Health Cloud Interoperability API Guide Other Options:
Clinical Summary Healthcare API: Provides a summary but not structured, granular allergy data.
AllergyMedication API: Not a standard Salesforce API.
Patient Healthcare API: Broader resource, but allergies specifically are available through the Interoperability API.
Reference: Health Cloud Interoperability API Guide
Question #24
Prior to go-live for Bloomington Caregivers, a consultant loads the future system users into Salesforce.
Which two out-of-the-box permission sets should the consultant assign to the users to give them access to Health Cloud? Choose 2 answers
- A . Health Cloud permission set license
- B . Health Cloud Foundation
- C . Health Cloud Standard
- D . Health Cloud User
- E . Health Cloud Platform permission set license
Correct Answer: A, E
Question #25
A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient’s profile.
Which Health Cloud capability should a consultant implement?
- A . Enhanced Highlights Panel
- B . Enhanced Timeline
- C . Advanced Patient Card
- D . Patient Path
Correct Answer: C
C
Explanation:
In Salesforce Health Cloud, when a customer wants to view and navigate to critical patient information such as insurance, clinical, and primary care physician details, the right feature to implement is the Advanced Patient Card.
The Advanced Patient Card provides a configurable panel that displays key patient information at a glance directly on the patient’s profile.
It allows quick navigation to related records (insurance coverage, care team/PCP, clinical info, etc.) without switching pages.
It’s specifically designed to give providers and service representatives a 360-degree view of the patient’s most important details.
Why not the others?
C
Explanation:
In Salesforce Health Cloud, when a customer wants to view and navigate to critical patient information such as insurance, clinical, and primary care physician details, the right feature to implement is the Advanced Patient Card.
The Advanced Patient Card provides a configurable panel that displays key patient information at a glance directly on the patient’s profile.
It allows quick navigation to related records (insurance coverage, care team/PCP, clinical info, etc.) without switching pages.
It’s specifically designed to give providers and service representatives a 360-degree view of the patient’s most important details.
Why not the others?
Question #26
Bloomington Caregivers would like to display patient information from both Salesforce standard objects and data from an external system.
Which three Health Cloud features should a consultant recommend the company use to display this on the patient record page? Choose 3 answers
- A . FlexCards
- B . Salesforce Flows
- C . Integration Procedures
- D . DataRaptors
- E . Visualforce Pages
Correct Answer: A, C, D
A, C, D
Explanation:
Step-by-Step Explanation:
Health Cloud Best Practice for Displaying Internal and External Data:
FlexCards (part of OmniStudio) can display data from multiple sources in a unified view on a patient record.
Integration Procedures connect to external systems and bring in data (e.g., from EHRs or other sources).
DataRaptors extract and transform Salesforce data for display and use in FlexCards.
Salesforce Documentation
Reference: “FlexCards can display internal Salesforce data and call Integration Procedures or DataRaptors to bring in external or standard object data.”
― OmniStudio Standard Guide
“Integration Procedures are used to retrieve and update data from external systems and can be invoked directly from FlexCards or OmniScripts.”
― OmniStudio Integration Procedures
“DataRaptors map Salesforce data to and from FlexCards and Integration Procedures, enabling seamless display of patient information.”
― OmniStudio DataRaptors Other Options:
Salesforce Flows: Good for automation but not for real-time display of combined external and internal data on record pages.
Visualforce Pages: Legacy solution, not recommended for modern Health Cloud patient page display, and does not natively integrate with OmniStudio tools.
Reference: OmniStudio Standard Guide
OmniStudio Integration Procedures
OmniStudio DataRaptors
A, C, D
Explanation:
Step-by-Step Explanation:
Health Cloud Best Practice for Displaying Internal and External Data:
FlexCards (part of OmniStudio) can display data from multiple sources in a unified view on a patient record.
Integration Procedures connect to external systems and bring in data (e.g., from EHRs or other sources).
DataRaptors extract and transform Salesforce data for display and use in FlexCards.
Salesforce Documentation
Reference: “FlexCards can display internal Salesforce data and call Integration Procedures or DataRaptors to bring in external or standard object data.”
― OmniStudio Standard Guide
“Integration Procedures are used to retrieve and update data from external systems and can be invoked directly from FlexCards or OmniScripts.”
― OmniStudio Integration Procedures
“DataRaptors map Salesforce data to and from FlexCards and Integration Procedures, enabling seamless display of patient information.”
― OmniStudio DataRaptors Other Options:
Salesforce Flows: Good for automation but not for real-time display of combined external and internal data on record pages.
Visualforce Pages: Legacy solution, not recommended for modern Health Cloud patient page display, and does not natively integrate with OmniStudio tools.
Reference: OmniStudio Standard Guide
OmniStudio Integration Procedures
OmniStudio DataRaptors
Question #27
A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey.
Which solution should a consultant recommend?
- A . Discovery Framework
- B . Salesforce Surveys
- C . Salesforce Feedback Management
- D . Health Cloud Forms
Correct Answer: A
A
Explanation:
Step-by-Step Explanation:
Discovery Framework for PROMs Surveys:
The Discovery Framework in Health Cloud supports question banks, standardized survey templates, and version control.
Exact Extract:
“Use the Discovery Framework to create assessments with question banks, reusable questions, and versioning to manage standardized surveys such as PROMs.”
Reference: Administer Health Cloud C Discovery Framework Why Not Other Options?
Salesforce Surveys/Salesforce Feedback Management: Support surveys, but do not natively support question banks or version control for standardized, healthcare-specific forms.
Health Cloud Forms: Used for simple data capture, not for full-featured assessments with question banks and versioning.
Conclusion:
The Discovery Framework is the recommended solution for managing PROMs with question banks and version control.
A
Explanation:
Step-by-Step Explanation:
Discovery Framework for PROMs Surveys:
The Discovery Framework in Health Cloud supports question banks, standardized survey templates, and version control.
Exact Extract:
“Use the Discovery Framework to create assessments with question banks, reusable questions, and versioning to manage standardized surveys such as PROMs.”
Reference: Administer Health Cloud C Discovery Framework Why Not Other Options?
Salesforce Surveys/Salesforce Feedback Management: Support surveys, but do not natively support question banks or version control for standardized, healthcare-specific forms.
Health Cloud Forms: Used for simple data capture, not for full-featured assessments with question banks and versioning.
Conclusion:
The Discovery Framework is the recommended solution for managing PROMs with question banks and version control.
Question #28
A customer wants to leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management.
Which feature should a consultant configure to accomplish this task?
- A . Industry Template Library
- B . Intervention Templates
- C . Action Plan Templates
- D . Care Plan Task Templates
Correct Answer: C
C
Explanation:
• Dependent Intervention Tasks: Exact Extract:
“Action Plan Templates allow you to define and manage dependent intervention tasks for integrated care management workflows, enabling conditional task sequencing.”
Reference: Administer Health Cloud C Action Plans
• Other Options:
Industry Template Library: Repository of templates, not task logic.
Intervention Templates and Care Plan Task Templates: Do not provide logic for dependent/conditional tasks within a care plan.
C
Explanation:
• Dependent Intervention Tasks: Exact Extract:
“Action Plan Templates allow you to define and manage dependent intervention tasks for integrated care management workflows, enabling conditional task sequencing.”
Reference: Administer Health Cloud C Action Plans
• Other Options:
Industry Template Library: Repository of templates, not task logic.
Intervention Templates and Care Plan Task Templates: Do not provide logic for dependent/conditional tasks within a care plan.
Question #29
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
- A . (Persona) Contact Center agent
(Stakeholder) Salesforce administrator
(Stakeholder) Integration architect - B . (Persona) General physician
(Stakeholder) Salesforce administrator
(Stakeholder) Marketing Cloud administrator - C . (Persona) Care coordinator
(Stakeholder) Sales administrator
(Stakeholder) Tableau developer - D . (Persona) Contact Center agent
(Stakeholder) Tableau developer
(Stakeholder) MuleSeft developer
Correct Answer: A
A
Explanation:
Step-by-Step Explanation:
Understanding the Scenario:
The provider aims to build a Contact Center using Health Cloud for patients to:
Set up appointments
Get billing answers
Update plan information
Salesforce’s Best Practices for Requirements Gathering:
Salesforce Health Cloud documentation emphasizes collaborating with end users and technical stakeholders to uncover pain points and define requirements.
Extract from Health Cloud Admin Guide:
“Successful Health Cloud projects start with workshops that bring together key personas, such as contact center agents and care coordinators, with technical stakeholders including Salesforce admins and integration architects. These sessions surface pain points, business needs, and integration requirements.”
Reference: Administer Health Cloud C Implementation Best Practices Who Should Be Involved?
Contact Center agent (Persona):
Directly understands patient needs and pain points during calls and chats. Can highlight workflow, usability, and feature needs.
Salesforce administrator (Stakeholder):
Understands platform capabilities, permissions, and how features will be implemented or configured.
Integration architect (Stakeholder):
Critical for connecting Health Cloud to other systems (e.g., EHR, billing, insurance).
Ensures technical feasibility for integrations (e.g., real-time eligibility checks, appointment scheduling with external systems).
Why Other Answers Are Not Correct:
B: General physician and Marketing Cloud admin are not core to Contact Center workflows or technical design for scheduling/billing.
C: Sales administrator and Tableau developer focus on sales or analytics, not operational or integration workflows for Contact Centers.
D: Tableau developer and MuleSoft developer are more technical roles but not typically involved in initial workflow and requirements gathering at the Contact Center user level.
Official Document Extract:
From Salesforce Implementation Guides:
“It is essential to involve actual end users (such as agents) and platform administrators in requirements workshops, and to include an integration architect for designing connected experiences.”
Reference: Administer Health Cloud C Implementation Best Practices
A
Explanation:
Step-by-Step Explanation:
Understanding the Scenario:
The provider aims to build a Contact Center using Health Cloud for patients to:
Set up appointments
Get billing answers
Update plan information
Salesforce’s Best Practices for Requirements Gathering:
Salesforce Health Cloud documentation emphasizes collaborating with end users and technical stakeholders to uncover pain points and define requirements.
Extract from Health Cloud Admin Guide:
“Successful Health Cloud projects start with workshops that bring together key personas, such as contact center agents and care coordinators, with technical stakeholders including Salesforce admins and integration architects. These sessions surface pain points, business needs, and integration requirements.”
Reference: Administer Health Cloud C Implementation Best Practices Who Should Be Involved?
Contact Center agent (Persona):
Directly understands patient needs and pain points during calls and chats. Can highlight workflow, usability, and feature needs.
Salesforce administrator (Stakeholder):
Understands platform capabilities, permissions, and how features will be implemented or configured.
Integration architect (Stakeholder):
Critical for connecting Health Cloud to other systems (e.g., EHR, billing, insurance).
Ensures technical feasibility for integrations (e.g., real-time eligibility checks, appointment scheduling with external systems).
Why Other Answers Are Not Correct:
B: General physician and Marketing Cloud admin are not core to Contact Center workflows or technical design for scheduling/billing.
C: Sales administrator and Tableau developer focus on sales or analytics, not operational or integration workflows for Contact Centers.
D: Tableau developer and MuleSoft developer are more technical roles but not typically involved in initial workflow and requirements gathering at the Contact Center user level.
Official Document Extract:
From Salesforce Implementation Guides:
“It is essential to involve actual end users (such as agents) and platform administrators in requirements workshops, and to include an integration architect for designing connected experiences.”
Reference: Administer Health Cloud C Implementation Best Practices
Question #30
A clinic is looking to manage its associated physicians within Health Cloud.
Which two objects support Salesforce’s recommended approach to model the doctors in the clinic’s Health Cloud org? Choose 2 answers
- A . Contact
- B . Person Account
- C . Healthcare Practitioner
- D . Healthcare Provider
Correct Answer: C, D
C, D
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference
Healthcare Practitioner and Healthcare Provider Objects:
Salesforce recommends using the Healthcare Practitioner object for modeling individual doctors and the Healthcare Provider object for organizations/facilities.
Extract:
“Model physicians using the Healthcare Practitioner object and relate them to organizations or facilities using the Healthcare Provider object.”
― Provider Network Management Data Model Other Options:
C, D
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference
Healthcare Practitioner and Healthcare Provider Objects:
Salesforce recommends using the Healthcare Practitioner object for modeling individual doctors and the Healthcare Provider object for organizations/facilities.
Extract:
“Model physicians using the Healthcare Practitioner object and relate them to organizations or facilities using the Healthcare Provider object.”
― Provider Network Management Data Model Other Options: