Practice Free AP-211 Exam Online Questions
A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this process? Choose 2 answers
- A . Integrated Care Management
- B . Utilization Management
- C . Intelligent Document Automation
- D . Care Authorizations
B, C
Explanation:
Step-by-Step Explanation:
Intelligent Document Automation:
Exact Extract:
“Intelligent Document Automation in Health Cloud automatically extracts data from incoming documents, including faxes, and creates structured data for downstream workflows.”
Reference: Administer Health Cloud C Intelligent Document Automation
Utilization Management:
Exact Extract:
“Utilization Management provides workflows and automation to support end-to-end approval processes, including clinical review and authorizations.”
Reference: Administer Health Cloud C Utilization Management Why Not Other Options?
Integrated Care Management: Focuses on care plans and assessments, not document automation or clinical approval processes.
Care Authorizations: Part of Utilization Management but not the capability for document ingestion and process automation.
A company based in the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug interactions.
Which two Health Cloud solutions should a consultant recommend? Choose 2 answers
- A . Medication Review
- B . Medication Reconciliation
- C . Medication Audit
- D . Medication Administration
Bloomington Caregivers is implementing Virtual Care in Health Cloud.
Which three steps are required as part of the setup? Choose 3 answers
- A . Assign Health Cloud Video Calls permission set.
- B . Install the Virtual Care unmanaged package.
- C . Configure Provider Search,
- D . Set up and configure Salesforce Scheduler.
- E . Connect to an external electronic health record (EHR) scheduling system.
Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance Portability and Accountability Act (HIPAA).
What are three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers’ data strategy? Choose 3 answers
- A . Ensuring that sensitive data is encrypted both In transit and at rest
- B . Providing access to third-party auditors to regularly review Shield implementation settings
- C . Using third-party data backup solutions to store backups of sensitive data off-site
- D . Implementing audit trails and regularly reviewing them to detect unauthorized access attempts
- E . Configuring data retention policies to ensure that records are retained for the appropriate length of time
A, D, E
Explanation:
When complying with HIPAA using Salesforce Shield, Bloomington Caregivers must:
Encrypt sensitive data in transit and at rest:
Shield Platform Encryption ensures encryption at rest; Salesforce uses TLS for encryption in transit.
Extract:
“Salesforce Shield encrypts sensitive data at rest. Salesforce also encrypts data in transit using TLS.” (Source: Salesforce Security Guide, Shield Platform Encryption Guide) Implement and regularly review audit trails:
Shield Event Monitoring and Field Audit Trail help monitor data access and modifications.
Extract:
“Implement audit trails and monitor them to detect unauthorized or suspicious activities.” ([Source: Salesforce Security Guide, Shield Platform Encryption Guide]) Configure data retention policies:
Retain records for legally required periods to comply with HIPAA.
Extract:
“Data retention policies must comply with legal and regulatory requirements, including HIPAA.”
([Source: Salesforce Security Guide])
Why not B or C?
Providing access to third-party auditors is not a Salesforce Shield requirement; such reviews are typically handled internally.
Using third-party backup solutions is not a core Shield/HIPAA control within Salesforce, and data residency must be managed with care.
A payer is looking to track relevant information for its provider network.
Which three objects are supported with Health Cloud out-of-the-box to track information related to a provider? Choose 3 answers
- A . Provider Education
- B . Board Certification
- C . Healthcare Practitioner Facility
- D . Practitioner Tier
- E . Healthcare Provider Specialty
An agent at a MedTech company requires a UI component that displays customer data and contains a link to create a new order. Once clicked, the link starts a process to build a new order and displays the available products for purchase.
Which three OmniStudio capabilities are required to solve this use case? Choose 3 answers
- A . DataRaptors
- B . Integration Procedures
- C . Document Generation
- D . Flexcards
- E . OmniScript
A, D, E
Explanation:
The use case describes:
A UI component to display customer data → FlexCards
A link to start a process (build a new order) → OmniScript
Retrieving and displaying available products → DataRaptors (and often Integration Procedures if orchestration is needed).
Let’s map it step by step:
D. FlexCards → Used to display contextual customer data on the UI and provide clickable actions (like "Create New Order").
E. OmniScript → Guides the user through the order creation process, step by step (product selection, details, confirmation).
Bloomington Caregivers needs to easily view all of the complex associations between patients, personal relationships, healthcare practitioners, other people, and organizations in healthcare,
Which Health Cloud feature should a consultant leverage to meet this requirement?
- A . Patient Card
- B . Actionable Relationship Center
- C . Care Team
- D . Enhanced Timeline
B
Explanation:
Step-by-Step Explanation:
Feature Overview:
The Actionable Relationship Center (ARC) in Salesforce Health Cloud is specifically designed to give healthcare organizations a graphical and interactive way to visualize, manage, and act on complex relationships among people (patients, caregivers, practitioners) and organizations.
Source: Administer Health Cloud C Actionable Relationship Center Complex Associations:
ARC supports multiple relationship types, including personal, clinical, and organizational connections, enabling users to easily view and manage these associations in a single, unified interface.
Exact Extract:
“With Actionable Relationship Center, care coordinators and other users can view, create, and manage the relationships between patients, their care teams, household members, and service providers. The ARC visualization tool shows complex relationships between people and organizations.”
Reference: Administer Health Cloud C ARC
User Experience:
The visual nature of ARC allows users to not only see but also take actions on relationships (for example, add new relationships or navigate directly to related records) without leaving the ARC view. This functionality is not provided by the Patient Card, Care Team, or Enhanced Timeline, which focus on other aspects of patient information or care.
Differentiation from Other Features:
Patient Card: Displays a summarized view of patient details and care info.
Care Team: Manages members involved in a patient’s care but does not visualize all associations.
Enhanced Timeline: Focuses on displaying chronological care events.
Conclusion:
For visualizing and acting on all types of relationships―personal, practitioner, organizational, and more―the Actionable Relationship Center is the recommended and officially documented Health Cloud feature.
During a design session, the client asks for best practices around when to use DataRaptors vs.
Integration Procedures.
For which scenario should a consultant advise the client to use a single DataRaptor?
- A . The dataset required needs to read two SObjects with a clearly defined relationship.
- B . The action must perform a SendMail task and check for any errors.
- C . The task requires both a read and write of SObject data.
- D . The dataset requires connecting to an external data source, such as CSV or REST API.
A
Explanation:
DataRaptors are best for extracting, transforming, and loading Salesforce data, especially when handling data from related SObjects.
Single DataRaptor for related SObjects:
Extract:
“Use a DataRaptor Extract when you need to read Salesforce data, such as retrieving fields from multiple related SObjects in a single read.”
(Source: Omnistudio Standard Guide C DataRaptors)
Why not B, C, or D?
SendMail tasks, complex multi-step logic, or external data connections are handled by Integration Procedures, not DataRaptors.
Bloomington Caregivers needs to use the objects for the Clinical data model as part of its new Health Cloud implementation.
Which preference should Bloomington Caregivers’ administrator ensure is enabled?
- A . Clinical Data Model org preference
- B . Clinical R4 Model org preference
- C . FHIR-Aligned EHR Data Model org preference
- D . FHIR-Aligned Data Model org preference
A pharma company wants the ability to:
Upload a patient’s insurance card, including automatic Member Plan record creation Run a benefits verification check
Schedule on behalf of the patient with a provider
Cloud Accredited Professional
Which set of Health Cloud capabilities should enable the company to build this business process?
- A . Utilization Management, Care Management, Intelligent Document Automation, Intelligent Appointment Management
- B . virtual Care, Intelligent Appointment Management, Intelligent Document Automation, Intelligent Document Reader
- C . Intelligent Appointment Management, Benefits Verification, Intelligent Document Automation, eFax Integration
- D . Intelligent Document Automation, Intelligent Appointment Management, Intelligent Document Reader, Benefits Verification
D
Explanation:
Step-by-Step Explanation:
Business Process Capabilities:
Intelligent Document Automation: Upload and process patient insurance cards.
Intelligent Document Reader: OCR and extract information to automatically create Member Plan records.
Benefits Verification: Check and verify patient insurance benefits.
Intelligent Appointment Management: Schedule on behalf of the patient with providers.
Salesforce Documentation
Reference: “Use Intelligent Document Automation and Intelligent Document Reader to upload and extract insurance card details, with automated Member Plan creation. Use Benefits Verification and Intelligent Appointment Management to enable scheduling and eligibility checks.”
― Health Cloud: Intelligent Document Automation
― Health Cloud: Benefits Verification
― Health Cloud: Intelligent Appointment Management Why not the other options?
Only D includes all needed automation for insurance card processing, Member Plan record creation, benefits verification, and scheduling.
Reference: Intelligent Document Automation
Intelligent Document Reader
Benefits Verification
Intelligent Appointment Management