Practice Free ACP-420 Exam Online Questions
Question #21
You receive a new ticket that specifies an Assets custom field value and want to see other tickets associated with that Assets object.
Identify the quickest method.
- A . JQL query in advanced search
- B . Similar Incidents panel on the request
- C . Linked issues via the object details
- D . Linked issues on the request
Question #22
You created an automation rule from the template shown below and then enabled it.
You tested the rule on a particular ticket, but it showed some errors in the audit log.
Identify a possible reason why.
- A . You commented and updated the test ticket at the same time.
- B . You are not the Reporter on the test ticket.
- C . The test ticket workflow does not have the Reopened status.
- D . The status category of the test ticket was not done.
Question #23
Some users cannot see content in a specific gadget on their dashboard.
What is the reason?
- A . The JQL filter used by the gadget is not shared with those users.
- B . The gadget is not configured to refresh automatically.
- C . The users do not have permission to view the dashboard.
- D . The gadget is using an outdated version of the JQL filter.