Practice Free AB-210 Exam Online Questions
HOTSPOT
A sales manager wants to set up goals for all salespeople. The goal measurement is based on the total outgoing calls finished each year. The goals for the fiscal year are based on a calendar year, JanuaryCDecember.
You need to create the rollup query for the goal metrics.
Which option should you select? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
A company uses Dynamics 365 Sales to manage opportunities using a custom form.
Sellers spend significant time manually reviewing information about opportunities before contacting customers.
You need to reduce the time required for reviewing opportunities.
What should you add to the form?
- A . Opportunity summary
- B . Up next
- C . Health score
- D . Predictive opportunity scoring
- E . Timeline highlights
HOTSPOT
A company plans to implement AI capabilities in Dynamics 365 Sales to automate multiple seller workflow tasks.
The company needs to assign AI capabilities that provide the following:
– Must identify contextual insights about accounts before outreach.
– Must generate overviews of opportunity activities and emails.
– Must evaluate and qualify incoming leads automatically.
You need to match the appropriate AI capability to each seller workflow task.
Which configuration should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
A company plans to deploy a Dynamics 365 Sales Hub app.
An administrator creates a Power Platform environment with the following configuration:
– The environment does not have a database.
– The environment is a sandbox environment.
– Access to the environment is restricted to a security group.
– The administrator has the System Administrator role.
You need to ensure that the administrator can deploy Dynamics 365 Sales.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. Choose two.
- A . Enable server-side synchronization.
- B . Assign a Dynamics 365 Sales enterprise license to the administrator role.
- C . Add Dataverse and enable Dynamics 365 apps.
- D . Create a new environment.
- E . Remove the security group restriction.
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
You are deploying AI agents for a company using Microsoft Dynamics 365 Sales.
The company wants to ensure that AI usage is tracked and billed monthly.
The company requires that AI billing uses pre-paid credits.
You need to configure the billing based on the requirements.
Solution: Configure capacity overages to the billing plan on the Dynamics 365 Sales environment.
Does the solution meet the goal?
- A . Yes
- B . No
DRAG DROP
You are configuring a Dynamics 365 Sales implementation for a company.
The company has the following requirements:
– Must enable guided sales qualifications.
– Must allow sellers to create multiple opportunities when qualifying a lead.
– Must display full related emails with images on opportunities.
– Must notify supervisors when leads are qualified.
You need to configure the lead-to-opportunity qualification process based on the company’s requirements.
What should you configure? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
HOTSPOT
You are configuring Dynamics 365 Sales for a company.
Sales leadership wants to track monthly revenue targets for each seller and evaluate whether targets are achieved.
The configuration must include the following:
– Define measurable sales targets.
– Aggregate opportunity revenue.
You need to configure the system so that the sales performance can be measured using defined targets.
What should you configure for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
A company uses the Sales Close Agent in Dynamics 365 Sales to help sellers close deals. The sales managers want to ensure the agent is used only in specific scenarios. You need to identify the behavior of the Sales Close Agent.
What should you use to review the agent’s behavior?
- A . Open the underlying opportunities from the Forecast section to access the agent’s My top opportunities from the AI agent list.
- B . Open the Sales agent runs table to review the opportunity research results and recommendations for the Sales Close Agent in Research mode.
- C . Open a researched opportunity and choose See full research to open the Opportunity research page with complete agent insights and recommendations.
- D . Configure the opportunity pipeline view under App settings to display the agent’s See full research page in the side panel for every opportunity.
A sales team contacts customers to promote and sell products.
You need the sales team to place outbound calls directly from Dynamics 365 Sales records using Microsoft Teams.
You need to enable calling directly from records.
What should you configure?
- A . Configure phone numbers for outbound calling.
- B . Enable the Microsoft Teams dialer.
- C . Install the Dynamics 365 Sales mobile app.
- D . Enable Microsoft Teams meeting integration.
Topic 3, Stand Alone Questions
You are the Dynamics 365 Sales administrator for an electronics company.
The sales team is having difficulty locating different products in the same category ― for instance, all versions of flat screen TVs available.
You need to organize the products in a way that makes it easier for the sales team to search for products.
What should you use?
- A . Product unit groups
- B . Related products
- C . Product bundles
- D . Product families