Practice Free 820-605 Exam Online Questions
A draft KPI says, “Improve adoption quickly.”.
How should this be revised to meet the SMART framework?
- A . Increase the number of weekly active users by 20% within 90 days.
- B . Achieve widespread platform adoption across all enterprise departments within 90 days.
- C . Increase the weekly active user count by 20% across all enterprise deployments.
- D . Drive a significant increase in weekly active users within the next 90 days.
A customer has successfully adopted the initial security use case and is now asking how to extend policy coverage to unmanaged endpoints.
Which expansion signal does this scenario represent?
- A . use case maturity
- B . commercial contract consolidation
- C . strategic business pivot
- D . software usage ceiling
A partner wants to move from a reactive renewals motion to a T+ approach.
Which two actions align with this model? (Choose two.)
- A . Initiate the formal renewal quoting process immediately after the customer completes solution onboarding.
- B . Share adoption risks and customer health insights with the renewals team throughout the term.
- C . Rely on the annual True Forward event to calculate the upcoming renewal contract value.
- D . Transfer account ownership to the renewals manager once the adoption phase concludes.
- E . Begin value realization activities and customer health tracking immediately at the point of sale.
A CSM is preparing for a Quarterly Success Review and notices that only 15 percent of provisioned users have logged into the new collaboration platform over the past month. The customer has not reported any issues.
Which lens revealed this adoption barrier?
- A . telemetry
- B . observation
- C . data
- D . conversation
A customer states the account team sounds disconnected because sales discusses one outcome, technical teams discuss another, and renewals hears nothing until late in the term.
What two actions should the CSM take to improve cross-functional alignment? (Choose two.)
- A . Centralize account documentation and sales forecasts within the customer’s technical support ticketing system.
- B . Establish a shared view of customer priorities, intent, and success measures across teams.
- C . Assign a dedicated project manager to intercept and route all external customer communications internally.
- D . Define structured handshakes and consistent communication points across the lifecycle.
- E . Automate the renewal quoting process to trigger immediately after the technical deployment phase concludes.