Practice Free 820-605 Exam Online Questions
Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company B?
- A . Analyze annual recurring revenue growth and reduce renewal risks associated with technology.
- B . Perform a marketing campaign and design a roadmap of new products.
- C . Provide recommendations for training and offer scripts for learning products.
- D . Observe the net promoter scores and how likely the customer is to create a success story.
Which type of analytics has telemetry that shows the customer’s use of the software and defines what has happened to date?
- A . descriptive
- B . diagnostic
- C . prescriptive
- D . predictive
What are two customer advantages of purchasing subscription licenses? (Choose two.)
- A . It enables software providers to control customer consumption.
- B . The customer can discontinue the subscription if value is not realized.
- C . It provides the customer with a pay per use model.
- D . It creates high aftermarket resale value.
- E . Software maintenance is offered through a separate contract.
Refer to the exhibit.
Which role is accountable for the Develop and validate Success Plan update activity?
- A . Account Manager
- B . Customer Success Manager
- C . Product Sales Specialist
- D . Business Development Manager
The customer wants to increase their market share and protect brands reputation.
Which two business outcomes are critical to the company’s success? (Choose two.)
- A . risk management
- B . credibility
- C . business growth
- D . cost efficiency
- E . sustainability
Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company A?
- A . Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.
- B . Observe net promoter scores and how likely the customer is to recommend the products to someone else.
- C . Provide recommendations for training or suggest new features based on data analysis.
- D . Perform a marketing campaign and share the roadmap of new products.
Which factor delays time to value?
- A . unrenewed Success Plan
- B . unpaid invoice
- C . loss of project sponsor
- D . negative Net Promoter Score
What is a lagging indicator of the customer achieving the value proposition?
- A . product deployment
- B . contract renewal
- C . decrease in the number of problem reports
- D . movement to evaluate stage
From a Customer Success perspective, why should the customer’s health be monitored?
- A . to provide the opportunity to address any changes in the customer’s experience around the solution
- B . to identify unused licenses so they can be addressed via a service improvement plan
- C . to directly enable renewals
- D . to give the customer valuable insight so they can automatically renew critical services on time
While talking to employees of a customer’s front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally.
What is the nextstep the Customer Success Manager should take after this conversation?
- A . Host a discovery session with stakeholders to identify challenges and desired outcomes.
- B . Invites the stakeholders to attend technical training on different product use cases.
- C . Educate the operations team on the features and capabilities of the existing solution.
- D . Ensure the customer’s procurement team is aware of the existing solution and its usage history.