Practice Free 220-1102 Exam Online Questions
A customer calls the help desk asking for instructions on how to modify desktop wallpaper.
Which of the following Windows 10 settings should the technician recommend?
- A . Personalization
- B . Apps
- C . Updates
- D . Display
A
Explanation:
Personalization is a Windows 10 setting that allows a user to modify the desktop wallpaper, as well as other aspects of the appearance and behavior of the desktop, such as colors, themes, sounds, etc. Apps is a Windows 10 setting that allows a user to manage the installed applications and their features. Updates is a Windows 10 setting that allows a user to check for and install the latest updates for the OS and other components. Display is a Windows 10 setting that allows a user to adjust the screen resolution, brightness, orientation, etc.
Verified References: https://www.comptia.org/blog/windows-10-settings https://www.comptia.org/certifications/a
A technician is troubleshooting a customer’s PC and receives a phone call. The technician does not take the call and sets the phone to silent.
Which of the following BEST describes the technician’s actions?
- A . Avoid distractions
- B . Deal appropriately with customer’s confidential material
- C . Adhere to user privacy policy
- D . Set and meet timelines
A
Explanation:
The technician has taken the appropriate action by not taking the call and setting the phone to silent in order to avoid any distractions and remain focused on the task at hand. This is a good example of how to maintain focus and productivity when working on a customer’s PC, and will help to ensure that the job is completed in a timely and efficient manner.
A systems administrator installed the latest Windows security patch and received numerous tickets reporting slow performance the next day.
Which of the following should the administrator do to resolve this issue?
- A . Rebuild user profiles.
- B . Roll back the updates.
- C . Restart the services.
- D . Perform a system file check.
B
Explanation:
Rolling back the updates is the best way to resolve the issue of slow performance caused by installing the latest Windows security patch. This can be done by using the System Restore feature or by uninstalling the specific update from the Control Panel. Rebuilding user profiles, restarting the services and performing a system file check are not likely to fix the issue, since they do not undo the changes made by the update.
Verified References: https://www.comptia.org/blog/how-to-roll-back-windows-updates https://www.comptia.org/certifications/a
Multiple users are reporting audio issues as well as performance issues after downloading
unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users’ audio issues are
resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.
Explanation for the
solution.
Explanation:
Host 2 and Media Server put them to Quarantine.
An administrator’s change was approved by the change management review board.
Which of the following should the administrator do next?
- A . Perform risk analysis.
- B . Assign a change coordinator.
- C . Implement the change.
- D . Verify testing results.
C
Explanation:
Once a change has been approved by the change management review board, the next step is to: Implement the change: This involves carrying out the approved change in the system or environment according to the change plan.
Perform risk analysis: This should be done before the change is approved to assess potential impacts. Assign a change coordinator: This role should be designated earlier in the process to oversee the change implementation.
Verify testing results: This should have been done before seeking approval from the review board.
Reference: CompTIA A+ 220-1102 Exam Objectives, Section 4.2: Explain basic change-management best practices.
Change management process documentation.
A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?
- A . System
- B . Devices
- C . Personalization
- D . Accessibility
A
Explanation:
The user can most likely make the change of extending the display to a second monitor in the System option in the Windows settings. The System option allows users to manage system settings and features, such as display, sound, notifications, power and storage. The user can extend the display to a second monitor by selecting Display from the System option and then choosing Extend these displays from the Multiple displays drop-down menu. This will allow the user to use both monitors as one large desktop area. Devices is an option in the Windows settings that allows users to add and manage devices connected to the computer, such as printers, scanners, mice and keyboards. Devices is not related to extending the display to a second monitor but to configuring device settings and preferences. Personalization is an option in the Windows settings that allows users to customize the appearance and behavior of their desktop, such as themes, colors, backgrounds, lock screen and screensaver.
A user with a disability needs to be able to press the Ctrl+Alt+Del keyboard sequence one key at a time.
Which of the following turns on this Ease of Access feature?
- A . Press the Shift key five times in a row.
- B . Press Ctrl+Alt+Esc simultaneously.
- C . Press Ctrl+Alt+Tab simultaneously.
- D . Press the Windows key+Tab.
A
Explanation:
The Ease of Access feature in Windows that allows a user to press keyboard shortcuts one key at a time is called "Sticky Keys." Sticky Keys is designed to assist users with disabilities who have difficulty pressing multiple keys simultaneously.
To enable Sticky Keys:
Press the Shift key five times in a row: This is the quickest method to activate Sticky Keys. When you press the Shift key five times, a dialog box appears, asking if you want to turn on Sticky Keys. This method is widely documented as the default shortcut for enabling this feature.
Confirmation dialog: A confirmation dialog will appear asking if you want to turn on Sticky Keys. Click "Yes" to enable it.
Control Panel or Settings: Alternatively, you can enable Sticky Keys through the Control Panel or the Settings app. Go to "Ease of Access" settings, find the "Keyboard" section, and turn on Sticky Keys from there.
Reference: CompTIA A+ 220-1102 Exam Objectives, Section 1.4: Given a scenario, use the appropriate Microsoft
Windows 10 Control Panel utility.
Windows Ease of Access documentation.
A user’s work PC has been the target of multiple phishing attacks.
Which of the following is a way for the user to prevent further attacks?
- A . Enabling Windows Firewall
- B . Activating the email spam filter
- C . Using a secure VPN connection
- D . Running vulnerability scans on a schedule
B
Explanation:
Phishing attacks are typically delivered via email, so the most effective immediate measure is to filter out these malicious emails.
Enabling Windows Firewall: Helps protect against network threats but does not specifically address phishing emails.
Activating the email spam filter: Directly targets phishing attempts by filtering and blocking suspicious emails before they reach the user.
Using a secure VPN connection: Enhances secure communications but does not prevent phishing attacks.
Running vulnerability scans on a schedule: Identifies and mitigates vulnerabilities but does not address phishing emails directly.
Reference: CompTIA A+ Exam Objectives [220-1102] – 2.3: Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods.
A technician removed a virus from a user’s device. The user returned the device a week later with the same virus on it.
Which of the following should the technician do to prevent future infections?
- A . Disable System Restore.
- B . Educate the end user.
- C . Install the latest OS patches.
- D . Clean the environment reinstallation.
B
Explanation:
Educating the end user is the best way to prevent future infections by viruses or other malware. The technician should teach the user how to avoid risky behaviors, such as opening suspicious attachments, clicking on unknown links, downloading untrusted software, etc. Disabling System Restore, installing the latest OS patches and performing a clean installation are possible ways to remove existing infections, but they do not prevent future ones.
Verified References: https://www.comptia.org/blog/how-to-prevent-malware https://www.comptia.org/certifications/a
A user received the following error upon visiting a banking website:
The security presented by website was issued a different website’ s address.
A technician should instruct the user to:
- A . clear the browser cache and contact the bank.
- B . close out of the site and contact the bank.
- C . continue to the site and contact the bank.
- D . update the browser and contact the bank.
B
Explanation: