Study Official ITIL 4 Guidance: Use official ITIL publications and accredited training materials for structured learning.Take a Certified Course: Enroll in an AXELOS-accredited training program for the Collaborate, Assure and Improve module.Review Practice Exam Questions: Familiarize yourself with sample questions …
End-to-End Service ExpertiseGain comprehensive knowledge in designing, delivering, and supporting IT services. Career AdvancementOpens doors to roles like IT Service Manager, Operations Manager, and DevOps Lead. Supports Agile, DevOps & LeanLearn to integrate modern practices for faster, more adaptive service …
Understand Agile and DevOps FundamentalsDeeply familiarize yourself with the Agile Manifesto, its core principles and values.Understand how agile concepts specifically apply to IT Service Management (ITSM). Grasp Key Agile ConceptsStudy thoroughly the following agile principles:Collaboration and communicationAdaptability and flexibilityCustomer-centric approachesIterative …