The SAP Certified Associate – Implementation Consultant – SAP Sales Cloud Version 2 C_C4H47_2503 exam is designed for professionals aiming to validate their foundational and administrative skills in SAP Sales Cloud Version 2. This certification proves your ability to work as a mentored consultant on implementation projects with a focus on SAP’s next-generation cloud CRM.
Number of Questions: 80
Duration: 180 minutes (3 hours)
Cut Score: 68%
Language: English
Level: Associate
The C_C4H47_2503 exam covers a wide range of topics that evaluate both theoretical understanding and practical configuration knowledge.
1. Introduction to SAP Sales Cloud Version 2
Understand the solution architecture and its positioning within SAP Customer Experience (CX).
Learn about the key features and innovations in Version 2.
2. General, Company, Users, and Control Settings
Configuration of organizational settings, user roles, and authorizations.
Control settings and system behavior customizations.
3. Master Data
Handling of customer, product, and employee data.
Data replication and integration principles.
4. SAP Sales Cloud Version 2 In-App and Side-by-Side Extensibility
Utilize tools like SAP Business Application Studio and BTP for extending the solution.
In-app extension options using key-user tools.
5. Set-up of Sales-Specific Capabilities
Configure sales areas, quotes, orders, pricing, and other core functionalities.
6. Leads and Opportunity Management
Understand the lead-to-opportunity process.
Use of scoring, routing, and conversion techniques.
7. Activities Management
Configuration and management of tasks, appointments, phone calls, and interactions.
8. Machine Learning and Gen AI
Introduction to AI-driven recommendations and automation in the Sales Cloud.
Use cases for embedded AI features in sales scenarios.
9. Mobile App
Features, setup, and user interaction with the Sales Cloud Mobile App.
Offline capabilities and synchronization behavior.
10. Scenario: Best Run Bikes
End-to-end implementation scenario used as a learning and exam context.
Know how this sample company uses various features of the Sales Cloud.
11. Playbook, Digital Selling Workspace, and Guided Selling
Use of sales playbooks, personalized workspaces, and AI-assisted selling workflows.
To help you prepare for C_C4H47_2503 exam, the following study tips are useful in your preparation.