To pass the Plat-Admn-201 exam, you need a solid grasp of the following domains:

1. Configuration and Setup (15%)

Focuses on setting up users, security controls, and company settings. You should understand:

• User roles and profiles
• Organization-wide defaults
• Login and password policies

2. Object Manager and Lightning App Builder (15%)

Covers customization of objects and UI:

• Creating custom objects and fields
• Page layouts and record types
• Building apps with Lightning App Builder

3. Sales and Marketing Applications (10%)

Tests your ability to manage sales processes:

• Leads and opportunities
• Campaign management
• Forecasting basics

4. Service and Support Applications (10%)

Includes:

• Case management
• Support processes
• Knowledge base functionality

5. Productivity and Collaboration (10%)

You’ll need to know:

• Activity management
• Chatter features
• Mobile capabilities

6. Data and Analytics Management (17%)

A high-weight section covering:

• Data import/export tools
• Reports and dashboards
• Data quality management

7. Automation (15%)

One of the most important areas:

• Workflow rules
• Process Builder (legacy)
• Flow Builder (key focus)

8. Agentforce (8%)

A newer section focusing on AI-powered capabilities within Salesforce:

• Understanding AI-driven automation
• Enhancing customer and agent experiences