BA-201 Salesforce Certified Business Analyst Exam Info and Questions Sharing

Understand Salesforce BA-201 Exam Info

The BA-201 Salesforce Certified Business Analyst Exam is designed for professionals who bridge the gap between business stakeholders and technical teams within Salesforce environments. This certification validates your ability to analyze business needs, gather requirements, and support the development of Salesforce solutions that drive measurable business improvements. If you’re a Business Analyst working with Salesforce or planning to advance your Salesforce career, this certification can significantly enhance your credibility and career opportunities.

Number of Questions: 60 multiple-choice questions
Unscored Questions: Up to 5
Exam Duration: 105 minutes
Passing Score: 72%
Registration Fee: $200
Retake Fee: $100

Exam Objectives Covered in BA-201 Exam

The BA-201 exam measures your knowledge across six key domains:

1. Customer Discovery (17%)

Focuses on understanding business needs and defining project scope.

Conducting discovery sessions
Identifying stakeholders
Defining success metrics
Clarifying business objectives

2. Collaboration with Stakeholders (23%)

This is the largest weighted section.

Stakeholder communication strategies
Workshop facilitation
Conflict resolution
Change management principles
Cross-functional collaboration

3. Business Process Mapping (12%)

Create process maps
Analyze current vs. future state processes
Identify inefficiencies
Recommend improvements aligned with Salesforce capabilities

4. Requirements (18%)

Eliciting and documenting requirements
Functional vs. non-functional requirements
Prioritization techniques
Requirement validation
Traceability matrices

5. User Stories (18%)

Write effective user stories
Define acceptance criteria
Apply INVEST principles
Manage backlog refinement
Align stories with business value

6. Development Support and User Acceptance (12%)

Supporting developers during build phases
Managing change requests
Planning and executing UAT
Validating delivered solutions
Ensuring business alignment before go-live

Is the BA-201 Certification Worth It?

Yes – especially if you:

Work as a Salesforce Business Analyst
Want to move into a BA or consultant role
Need to validate your experience formally
Want to stand out in the Salesforce job market

This certification demonstrates both business analysis expertise and Salesforce ecosystem knowledge, making you highly valuable in digital transformation projects. The BA-201 Salesforce Certified Business Analyst exam is designed for professionals who combine analytical thinking with Salesforce platform knowledge. With the right preparation – focusing on stakeholder collaboration, requirements management, and user story development – you can confidently pass the exam.