Practice Free AP-211 Exam Online Questions
A payer needs to implement a program to address the rising healthcare expenses and ensure affordable care for its members. The payer airs to strike a balance between quality care and managing the cost of care effectively by streamlining its approval processes for care requests.
Which capability in Health Cloud helps the payer accomplish this?
- A . Utilization Management
- B . Provider Network Management
- C . Intelligent Appointment Management
- D . Integrated Care Management
A
Explanation:
Step 1: Requirement Analysis
Payer needs to manage healthcare expenses while ensuring quality, affordable care.
Seeks to streamline approval processes for care requests.
Step 2: Utilization Management in Health Cloud
Utilization Management (UM) provides workflows and automation for reviewing, approving, or denying care requests. This supports balancing cost controls with quality care through evidence-based review processes.
Extract:
“Utilization Management helps payers manage costs and ensure members receive appropriate care by streamlining the review and approval process for pre-authorizations and care requests.”
Administer Health Cloud C Utilization Management
Step 3: Review of Options
Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.
Which three considerations should the company take into account to ensure compliance with the Children’s Online Privacy Protection Act (COPPA)? Choose 3 answers
- A . Disclosing the organization’s privacy policy to parents and obtaining their consent
- B . Obtaining verified parental consent before collecting and storing any personal information of children
- C . Implementing appropriate security measures to safeguard children’s personal information
- D . Ensuring information collected about children is protected with at rest and in-transit encryption
- E . Ensuring that Bloomington Caregivers’ system implementation partner has met all COPPA regulations during the build phase
A, B, C
Explanation:
Step-by-Step Explanation:
COPPA Requirements in Healthcare Applications:
Disclose privacy policy and obtain parental consent:
“Organizations must provide clear privacy notices to parents and obtain their consent before collecting any personal information from children under 13.”
Reference: Salesforce Security Guide, COPPA Compliance Obtain verified parental consent before collection/storage:
“Verified parental consent is a core requirement for COPPA, prior to collection and storage of children’s personal data.”
Implement security measures:
“Appropriate security controls and safeguards must be in place to protect children’s data as mandated by COPPA.”
Encryption:
While encryption is a best practice (option D), COPPA explicitly requires appropriate security but does not mandate encryption at rest and in transit as a specific requirement, though it is recommended.
Partner Compliance:
Option E refers to the implementation partner, but regulatory responsibility remains with the covered entity (Bloomington Caregivers), not the partner.
Reference: Salesforce Security Implementation Guide C COPPA Compliance Health Cloud Security and Compliance
Users need to analyze their patient or member referrals through a prebuilt dashboard that includes reports on important aspects of their referral management.
What should a consultant do in this case?
- A . Install the unmanaged extension package that delivers Health Cloud Reports for Patient Referral Management.
- B . Upload a Provider Referral Dashboard Template and enable the action bar so that users can generate a Patient Referral Management report.
- C . Install the add-on package that delivers Health Cloud Reports for Utilization Management and Health Cloud for Patient Referral Management.
- D . Add extra picklist values to Account record type and add fields on the page layout for patient referral data for CRM Analytics to generate a Patient Referral Management report.
Administrators at Bloomington Caregivers track patients’ doctor visits in Health Cloud. The administrators need to send all of their patients’ visit information to their Enterprise Resource Planning (ERP) system for a weekly billing cycle.
Which integration pattern should a consultant recommend for this?
- A . Fire and Forget with an Enterprise Service Bus (ESB) tool
- B . Nightly batch extract using an Extract, Transform, and Load (ETL) tool
- C . ERP system to call the FHIR Billing API in Health Cloud
- D . Request and Reply with an Enterprise Service Bus (ESB) tool
B
Explanation:
The scenario is about sending patients’ visit information from Health Cloud to an ERP system on a weekly billing cycle.
This is a scheduled, bulk-data transfer requirement (not real-time, not request/response).
The correct integration pattern here is a batch extract using an ETL tool.
ETL tools (like Informatica, Mulesoft, Talend) are best for handling scheduled bulk data movement between Salesforce and external systems, especially for billing cycles.
The process can be scheduled nightly/weekly to pull visit data and send it to the ERP system.
Why not the others?
A pharma company runs personalized medicine programs and needs the ability to coordinate various steps involved in the process, like apheresis and infusion.
Which Health Cloud capability should help the company with this program?
- A . Integrated Care Management
- B . Advanced Therapy Management
- C . Intelligent Document Automation
- D . Intelligent Sales
B
Explanation:
Step-by-Step Explanation:
Advanced Therapy Management (ATM):
For personalized medicine programs, such as those involving apheresis and infusion, Salesforce Health Cloud offers Advanced Therapy Management (ATM), specifically designed for complex therapy coordination.
Exact Extract:
“Advanced Therapy Management supports cell and gene therapy processes by coordinating multiple steps such as collection, manufacturing, apheresis, and infusion.”
Reference: Life Sciences Cloud Guide C Advanced Therapy Management Why Not Other Options?
Integrated Care Management: Focuses on traditional care plans and care team coordination, not advanced therapies.
Intelligent Document Automation/Intelligent Sales: Not related to therapy process coordination.
Conclusion:
Advanced Therapy Management is the correct Health Cloud capability for coordinating personalized medicine program steps.
A MedTech customer is looking to track surgical case visits for reps to sell their products, leveraging Intelligent Sales.
Which object should a consultant configure to track this visit type?
- A . Location
- B . Action Plan
- C . Work Type
- D . Visit
Bloomington Caregivers is looking to view potential drug-to-drug interactions for its patients’ medications and make recommendations based on that data within Health Cloud.
Which Health Cloud add-on should a consultant recommend to fulfill this requirement?
- A . Medication Interactions
- B . RxNorm DDI Connectivity
- C . Allergy Intolerance
- D . Medication Management
D
Explanation:
Step 1: Requirement Analysis
Bloomington Caregivers wants to view potential drug-to-drug interactions for patients’ medications and make recommendations based on that data within Health Cloud.
Step 2: Health Cloud Add-On for Drug Interaction
The Medication Management add-on in Salesforce Health Cloud is specifically designed to handle comprehensive medication tracking, including the ability to surface potential drug-to-drug interactions and provide recommendations for care teams.
Extract:
“With Health Cloud Medication Management, you can track all of a patient’s prescribed and OTC medications, receive potential drug-drug interaction alerts, and use this data to provide recommendations and clinical guidance.”
Administer Health Cloud C Medication Management
Medication Interactions and RxNorm DDI Connectivity are not standalone Salesforce Health Cloud add-ons; the capability is delivered as part of the broader Medication Management feature set.
Allergy Intolerance is used to track allergy data, not drug interactions.
A medical device organization needs to track account information and its geographical details to provide information to representatives onsite.
Which three objects support this scenario? Choose 3 answers
- A . Location
- B . Healthcare Facility
- C . Facility Address
- D . Clinic Location
ABC
Explanation:
In Salesforce Health Cloud, when an organization needs to track account information along with geographical details (like facilities, addresses, and locations), the following objects are used:
An administrator for Bloomington Caregivers has added an Enhanced Timeline to an existing Patient Lightning page showing patient interactions, including records from a custom object developed to track caregiver preferences.
What else should the administrator complete post deployment of the enhanced timeline?
- A . Add the custom object to the Timeline after deployment, then add it to the Timeline component.
- B . Add the Timeline component to the Patient Lightning page and activate the Timeline.
- C . Add the Timeline component to the Patient Lightning page and select the Timeline.
- D . Assign the users permissions to be able to view the Timeline before adding It to the Timeline component.
A
Explanation:
After deploying Enhanced Timeline, you must register the custom object to the Timeline before it will appear in the Timeline component on the Lightning page.
Extract:
“Add new objects to the Timeline after deployment in setup, then update the Timeline component to include them.”
(Source: Administer Health Cloud C Enhanced Timeline)
While a consultant is implementing Integrated Care Management for a customer, the customer requests that a change is made to the Care Plan creation wizard.
Which underlying component should the consultant customize to achieve this?
- A . Flow
- B . Field Sets
- C . OmniScript
- D . FlexCard