Practice Free PEGACPDC25V1 Exam Online Questions
Acme Retail uses Pega Customer Decision Hub™ to present various offers to its customers. The company notices that some high-value customers are not receiving any offers. The marketing team wants to identify these underserved customers.
Which tool in Pega Customer Decision Hub can Acme Retail use to identify segments of customers who are not receiving relevant offers?
- A . Scenario Planner
- B . Application Overview
- C . CDH Assistant
- D . Value Finder
U+ Bank has recently implemented Pega Customer Decision Hub™. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.
What else do you configure for the new treatments to be present in the next-best-action recommendations?
- A . Create a channel strategy specifically for web.
- B . Change the generated decision strategy.
- C . Modify the Next-Best-Action Framework strategy to cater to the new web channel.
- D . No need to do anything. The strategy is auto-generated.
D
Explanation:
When you create a new trigger in the Next-Best-Action Designer, Pega Customer Decision Hub automatically generates a decision strategy for that trigger and channel. You do not need to create or modify any strategies manually.
Verified Reference: Pega Academy – Decisioning Consultant – Creating triggers
U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank completes these changes by using revision management features of Pega Customer Decision Hub™ and 1:1 Operations Manager.
Customers see credit card offers based on various engagement policies on the U+ Bank website. The bank wants to update the underlying decision strategy of an engagement policy condition.
According to best practices, which statement correctly describes the implementation of the change to fulfill this business requirement?
- A . A next-best-action specialist modifies the decision strategy in Customer Decision Hub.
- B . A next-best-action specialist modifies the decision strategy in 1:1 Operations Manager.
- C . A next-best-action designer modifies the decision strategy in 1:1 Operations Manager.
- D . A next-best-action designer modifies the decision strategy in Customer Decision Hub.
D
Explanation:
According to the best practice, a next-best-action designer should modify the decision strategy in Customer Decision Hub, because the decision strategy is part of the next-best-action framework that defines how to select and prioritize propositions for each customer. The 1:1 Operations Manager portal is used to manage the engagement policies and propositions, not the decision strategies.
Verified Reference: Pega Decisioning Consultant | Pega Academy
What significant role can a Switch component play in a decision strategy?
- A . It stores the result of the previous component.
- B . It avoids redundant calculations.
- C . It pre-calculates the credit score of the customer.
- D . It displays offers to customers.
What significant role can a Switch component play in a decision strategy?
- A . It stores the result of the previous component.
- B . It avoids redundant calculations.
- C . It pre-calculates the credit score of the customer.
- D . It displays offers to customers.
Introduce a new offer, Twenty-year fixed-rate mortgage.
The following table shows the new engagement policy conditions for both mortgage offers:
What is the best practice to fulfill this change management requirement in the business operations environment?
- A . Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.
- B . Create a single change request in the Pega Customer Decision Hub portal.
- C . Create two change requests in the 1:1 Operations Manager portal.
- D . Create a single change request in the 1:1 Operations Manager portal.
U+ Bank is designing a customer journey to increase credit card usage among new customers. The journey includes several stages with specific actions triggered by customer behavior. The bank wants
to ensure that customers receive the most relevant actions based on their engagement.
Which stage arbitration option should the NBA Specialist select to ensure that customers always progress in the journey without reverting to previous stages?
- A . All Issues and All Groups.
- B . Rightmost eligible stage.
- C . Eligible stage with the highest priority action.
- D . Forward progress (no backwards).
MegaRetail Solutions has successfully created and approved their brand voice in Pega 1:1 Operations Manager. They have also established global directives for style, grammar, language, and compliance. Now they want to ensure that their Pega GenAI system uses this brand voice to generate marketing treatments that also maintain consistency with their established guidelines.
How will MegaRetail Solutions’ approved brand voice be applied in their content generation process?
- A . Global directives override brand voice settings for compliance requirements
- B . Brand voice replaces global directives for streamlined content creation
- C . Brand voice applies only to manually created content, not automated generation
- D . The system uses brand voice with global directives for consistent content generation
A customer qualifies for Standard card (priority 60), Rewards card {priority 40), and Premium card {priority 30). Standard card volume is exhausted. Rewards card has remaining volume, and Premium card has remaining volume. The system uses "Return any action that does not exceed constraint" mode.
Which actions does the customer receive in this scenario?
- A . Standard card only as highest priority action
- B . No actions due to Standard card volume exhaustion
- C . Premium card only as lowest priority available action
- D . Rewards card and Premium card as available actions
What does a dotted line from a "Group By" component to a "Filter" component mean?
- A . There is a one-to-one relationship between the "Group By" and the "Filter" components.
- B . To evaluate the "Group By" component, the "Filter" component is evaluated first.
- C . A property from the "Group By" is referenced by the “Filter" component.
- D . Information from the "Group By" is copied over to the "Filter" component.
C
Explanation:
A dotted line from a “Group By” component to a “Filter” component means that a property from the “Group By” is referenced by the “Filter” component. For example, if you group customers by age and then filter them by average spending, you need to reference a property from the “Group By” component, such as .pxSegment, in the “Filter” component. A dotted line does not indicate a one-to-one relationship, an evaluation order, or a copying of information between components