Practice Free PEGACPDC25V1 Exam Online Questions
U+ Bank implemented a customer journey for its customers. The journey consists of three stages. The first stage raises awareness about available products, the second stage presents available offers, and in the last stage, customers can talk to an advisor to get a personalized quote. The bank wants to actively increase offers promotion over time.
What action does the bank need to take to achieve this business requirement?
- A . Enable increasing stage upweighting for the second stage of the journey.
- B . Upweight the propensity by adding more predictors that fit the target customers and repeat this process over time.
- C . Enable increasing stage upweighting for the first stage of the journey.
- D . Enable constant stage upweighting for the second stage of the journey.
A
Explanation:
Increasing stage upweighting is a feature that allows you to gradually increase the weight of a stage over time, making the offers in that stage more likely to be selected. This is useful for promoting offers that are time-sensitive or have a limited availability. In this case, the bank wants to actively increase offers promotion over time, so enabling increasing stage upweighting for the second stage of the journey, where the offers are presented, is the best option. Verified [Pega Decisioning Consultant | Pega Academy]
MyCo, a telecom company, wants to introduce a new group of offers called Tablets for all customers. As a decisioning architect, which two valid actions do you create? (Choose Two)
- A . Tablet serial number
- B . Netflix subscription for 12 months
- C . Tablet operating system
- D . 5% discount on the price
B, D
Explanation:
To introduce a new group of offers called Tablets for all customers, you need to create valid actions that represent propositions that you want to present to your customers. In this case, two valid actions are Netflix subscription for 12 months and 5% discount on the price. These are examples of benefits or incentives that can attract customers to buy tablets from MyCo. Tablet serial number and tablet operating system are not valid actions because they are not propositions that can be offered to customers; they are attributes or features of the tablets themselves. Verified Pega Academy – Decisioning Consultant – Creating actions and treatments
A volume constraint uses the Return any action that does not exceed constraint mode.
The following tables show the configuration of the volume constraints and the list of customers in the outbound segment:
The outbound run selects customers in the following order to apply the volume constraints: CUST-01, CUST-02, CUST-03, and CUST-05.
Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?
- A . None
- B . Silver card and Diamond card
- C . Diamond card
- D . Silver card
C
Explanation:
CUST-05 receives the Diamond card offer because it is the only action that does not exceed the volume constraint for the email channel. The Silver card offer has already reached its limit of 2 emails per day, so it is not eligible for CUST-05. The volume constraint mode Return any action that does not exceed means that any action that meets the eligibility and suitability criteria and does not violate the volume constraint will be returned, even if there are other actions with higher priority or propensity. Verified Certified Pega Decisioning Consultant | Pega Academy, Volume constraints
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?
- A . Remap the scorecard property in the decision strategy for the change to take effect.
- B . Add a new Group By component for the mortgage limit calculation.
- C . The score calculation is independent of the strategy and no change is required.
- D . A new proposition filter needs to be configured in the strategy to filter on customer income.
C
Explanation:
The score calculation is independent of the strategy and no change is required. When you use a scorecard component in a decision strategy, you only need to specify the name of the scorecard rule and the output property that will store the score value. The scorecard rule itself defines how the score is calculated based on the input properties and factors. Therefore, if you update the scorecard rule to include a new property in the calculation, you do not need to make any changes in the decision strategy for the updated scorecard to take effect. Verified [Pega Academy – Decisioning Consultant – Using scorecards]
U+ Bank follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card, Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
- A . Suppression rules
- B . Suitability
- C . Applicability
- D . Eligibility
A
Explanation:
Suppression rules are used to prevent customers from seeing offers that are not relevant or appropriate for them. For example, if a customer already has a higher value card, they should not see a lower value card offer. Therefore, suppression rules are the most likely condition that prevents Anna from seeing the new Rewards card offer. Verified [Pega Decisioning Consultant | Pega Academy]
In the Impact Analyzer tool, what does It mean when the overall health Indicator of the next best action has a red highlight?
- A . The tool is not functioning properly.
- B . The experiment has insufficient data.
- C . The next best action needs further optimization.
- D . The next best action Is performing exceptionally well.
ORDERLIST
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub™ on its website to promote new offers to each customer.
Customer Decision Hub evaluates offers form the associated issue/group.
Customer Decision Hub returns the resulting offer details to the website.
The website loads the account page with the content returned by Customer Decision Hub.
U+ Bank implemented multiple customer journeys for Its customers. The goal of the bank Is to present the most relevant action for the customer to increase the chance of a positive outcome. U+ Bank is sure that customers see the next best action, regardless of the current journey that they are in.
Which statement is true about customer journeys in Pega Customer Decision Hub?
- A . Active customer journeys become inactive when Pega AI detects a better action outside the journey.
- B . Actions outside a customer journey are upweighted to ensure that the system also takes them into consideration.
- C . Customers can participate in multiple customer journeys simultaneously.
- D . Customers are placed in all available customer journeys from the start to ensure that the system takes all actions into consideration.
MyCo, a mobile company, uses Pega Customer Decision Hub™ to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what must you do to present offers from the two groups?
- A . Enable an engagement policy for the second group.
- B . Map a real-time container to the Top-level or Issue-level.
- C . Set contact limits for both the groups.
- D . Create a decision strategy at the Issue-level
B
Explanation:
To present offers from the two groups, you must map a real-time container to the Top-level or Issue-level. A real-time container is a configuration that defines how to deliver offers and treatments to a specific channel, such as a website or a mobile app. By mapping a real-time container to the Top-level or Issue-level, you can enable all the offers under that level to be available for delivery through that channel. Verified Pega Academy – Decisioning Consultant – Configuring real-time containers
In a decision strategy, to use a customer property in an expression, you
- A . define the property as a strategy property
- B . define Customer page in Pages & Classes
- C . use the property as defined without any prefix
- D . prefix the property with the keyword Customer
B
Explanation:
In a decision strategy, to use a customer property in an expression, you need to define Customer page in Pages & Classes and specify its class as Data-Customer. This allows you to access customer properties by using dot notation, such as Customer.Age or Customer.Gender. You do not need to define the property as a strategy property, use it without any prefix, or prefix it with the keyword Customer. Verified [Certified Pega Decisioning Consultant | Pega Academy], Decision strategies