Practice Free PEGACPDC25V1 Exam Online Questions
U+ Bank is promoting a new premium credit card with an 18% APR to its existing customers. To protect customer value, the bank wants to avoid offering this card to customers who already hold a credit card with a lower Interest rate (12% APR or below).
Which engagement policy condition type should you use to exclude customers with lower-interest cards from receiving the premium offer?
- A . Action-level Suitability
- B . Applicability
- C . Eligibility
- D . Suitability
Which component is NOT a part of a decision strategy?
- A . Interaction history
- B . Workflow management
- C . Adaptive models
- D . Predictive models
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning architect, how do you implement the business requirement?
- A . Add a decision table to a decision strategy and reference it in the scorecard component.
- B . Add the risk segmentation rules in the Results tab of the scorecard rule.
- C . Add three contact policies that correspond to the three risk segments.
- D . Add a decision table to a decision strategy and pass the credit score as the parameter.
D
Explanation:
To implement the business requirement, you need to add a decision table to a decision strategy and pass the credit score as the parameter. A decision table allows you to define rules based on one or more input parameters and return an output value. In this case, you can use the credit score as an input parameter and return the risk category/grade as an output value. You can then use this output value to filter out customers who are not in the low-risk segment (AAA). Verified Pega Academy – Decisioning Consultant – Using decision tables
A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?
- A . Suppression rules
- B . Outbound channel limits
- C . Applicability rules
- D . Volume constraints
D
Explanation:
Volume constraints allow you to limit the number of times an action is presented to customers across one or more channels. You can use volume constraints to implement a policy that restricts the number of emails sent per day. Outbound channel limits are used to limit the number of customers contacted per channel per run, not per day. Suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases. Applicability rules are used to determine whether an action is relevant for a customer based on their profile or context, not based on the number of times the action is presented. Verified Certified Pega Decisioning Consultant | Pega Academy, Volume constraints
HOTSPOT
U+ Bank’s marketing department wants to use the always-on outbound approach to send promotional emails about credit card offers to qualified customers. As a part of this promotion, the bank wants to identify the starting population by defining a few high-level criteria in a segment.
For each condition below, select which two conditions should be defined in Segment and which three conditions should be defined in Engagement policy as best practice
Myco Bank, a retail bank, uses the Customer Engagement Blueprint to design personalized customer journeys. The bank wants to better understand its diverse customer base to create more targeted engagement strategies.
What key achievement does the Personas stage provide for Myco Bank when implementing with Customer Engagement Blueprint?
- A . Configuring the technical data structure required for personalized customer interactions.
- B . Establishing consistent communication standards and visual identity across all customer touchpoints.
- C . Creating representative customer segments that enable targeted and personalized engagement strategies.
- D . Defining the overall business objectives and strategic framework for customer engagement.
U+- Bank uses Next-Best-Action Designer to configure engagement policies for different customer segments. A business user wants to create reusable policy conditions that can apply across multiple actions and campaigns. The user must understand when the save-to-library feature is available.
When is the save-to-library option unavailable for engagement policy conditions?
- A . When the business user configures the conditions with arbitration parameters.
- B . When the business user applies conditions to group-level policies.
- C . When the business user configures the conditions with strategy rules or parameterized When conditions.
- D . When the business user configures the conditions at the action level.
U+- Bank uses Pega Customer Decision Hub’" for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
- A . Engagement policies
- B . Business levers
- C . Contact policies
- D . Context weighting
MyCo, a telecom company, uses Pega Customer Decision Hub™ to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a deaccessioning architect, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?
- A . A seed list from the Test email tab
- B . A list of customer email addresses from the Test email tab
- C . Schedule an outbound run with a limited number of customers
- D . Preview section from the email content editor
A
Explanation:
To test the visualization and the rendering of the email content, including replacing of the placeholders with customer information, you use a seed list from the Test email tab. A seed list is a predefined set of customers that you can use to test your email treatments before sending them to your target audience. You can select one or more customers from the seed list and send them a test email with your treatment. You can then verify how the email looks in their inbox and how the placeholders are replaced with their actual values. Verified [Pega Academy – Decisioning Consultant – Testing email treatments]
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint Is applied, how many actions are delivered by the outbound run?
- A . 75 emails 25 SMSes
- B . 100
- C . 75 SMSes and 25 emails
- D . 150