Practice Free Public Sector Solutions Exam Online Questions
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?
- A . Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
- B . Implement Salesforce Knowledge, and publish articles to the Bobahaven public website
via Lightning Out. - C . Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
- D . Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects.
Which Permission Set License should be assigned to a volunteer to allow them to sign up?
- A . Community Response for Public Sector
- B . Emergency Response for Public Sector
- C . Volunteer Management for Community
- D . Public Sector for Community
Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent’s data, and they are wondering how to protect against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms?
- A . Enable the Salesforce Spam Check for Experience Sites.
- B . Deploy grant application OmniScripts on Bobahaven’s Experience Site pages set to ‘Requires Login."
- C . Provide constituents with a search page on Bobahaven’s website to look up application reference numbers and check the applications progress.
- D . Implement spam checking for Bobahaven’s Experience Site forms using CAPTCHA.
- E . Set the external organization-wide default sharing settings for grant applications objects to Private.
Which three require set up to configure a License Authorization?
- A . Business Type
- B . Regulatory Authority
- C . Inspection Type
- D . Regulatory Authorization Type
- E . Business Profile
Department of Disaster Assistance has started implementing a "Grants Management’ project using public sector solutions tools. As part of the business process, the department staff has to send an agreement to the Grant Seeker on the funding amount and related conditions. The turnaround time from both parties in exchanging the documents with signatures takes longer than expected.
What is the best way to solve the problem using the available toolset with minimum/less coding?
- A . Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using standard DocuSign actions
- B . Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using apex action
- C . Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/ObtainEsignature to send the document to related parties
- D . Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/sendEsignature to send the document to related parties
A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference.
Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?
- A . Create a master-detail relationship between Regulatory Code and Assessment Indicator
- B . Use the Regulatory Code Assessment Indicator junction object
- C . Use the Assessment Indicator Regulatory Code junction object
- D . Create a lookup relationship on both objects to a junction object called Regulatory CodeMap
The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times.
What three recommendations should a Technical Consultant provide to the city to achieve this?
- A . Add spaces in the names of each of the elements. This ensures improvement to OmniScript’s load time.
- B . Create a PDF form and integrate it with the Public Sector Solutions application intake form process
- C . Review the application forms and find logical points in the process that can be broken into shorter steps.
- D . Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
- E . (Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.
A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?
- A . Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts
- B . Set Org-Wide Defaults for External Users to Hidden for everything
- C . Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts
- D . Set Org-Wide Defaults for External Users to Private for everything
A public sector agency has implemented Public Sector Solutions for managing their Grants program.
The agency authorities have received a complaint from an applicant whose eligibility was declined for the program.
How should the agency authorities check how the eligibility was determined for this application record?
- A . Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined
- B . Use Decision Explainer to understand how the decision was made
- C . Do testing with relevant data sets and check how each test behaves
- D . Use Public Sector Solutions – Selection Explainer to understand how the selection was made
Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?
- A . Public Sector Solution Template
- B . There is no pre-configured template
- C . The customer Account Portal template.
- D . The licenses and Permits template